|23 Oct 2011||#1|
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Random BSODs, STOP 0x124
This is my first post on the forums Hope its all in order ...
So anyway ... my laptop has spent the last 2 months crashing with BSODs like crazy.
It started out from as little as once a week, but now its up to 6 times daily, and its gettin on my nerves.
I get a random BSOD, saying STOP*** 0x124, dumps memory, and then reboots my laptop (Sometimes it gives me a BSOD while on the Welcome Screen after it reboots).
I've tried basically everything, hoping it wouldn't be anything major. Tried formats, cleaning inside of laptop, memory testing and swapping card positions, and also paid €65 for a new HDD, cause my previous HDD failed its test. But unfortunately it wasnt the problem.
I'm led to believe its either a very nasty driver, or a motherboard fault - i hope not
The kernel dumps mention something about WHEA_UNCORRECTABLE_ERROR and VISTA_DRIVER_FAULT.
Anyways, I've attached the dumps and reports, cause I'm still very green on interpreting them.
Thanks in advance for any help.
15.6" HP Pavilion DV6-1131eaMy OS:
Windows 7 Ultimate x64 OEM
|My System Specs|
|23 Oct 2011||#2|
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0x124 bugchecks usually indicate hardware problems (the CPU tells Windows your system had an uncorrectable error in hardware, and Windows bugchecks with a 0x124 and the parameters the CPU passed). In looking at the hardware error, it could be either RAM or CPU:
1: kd> !errrec fffffa8004ef7038 ... Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ fffffa8004ef7148 Section @ fffffa8004ef72d0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : ICACHEL1_SNOOP_ERR (Proc 1 Bank 1) Status : 0xb600000000000181 Address : 0x00000000b92b68c0 Misc. : 0x0000000000000000
1: kd> !sysinfo machineid Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1001] BiosMajorRelease = 15 BiosMinorRelease = 24 FirmwareMajorRelease = 25 FirmwareMinorRelease = 23 BiosVendor = Hewlett-Packard BiosVersion = F.18 BiosReleaseDate = 11/10/2009 SystemManufacturer = Hewlett-Packard SystemProductName = HP Pavilion dv6 Notebook PC SystemFamily = 103C_5335KV SystemVersion = Rev 1 SystemSKU = NZ863EA#ABU BaseBoardManufacturer = Quanta BaseBoardProduct = 3060 BaseBoardVersion = 19.17 1: kd> !sysinfo cpuinfo [CPU Information] ~MHz = REG_DWORD 2200 Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0 Identifier = REG_SZ AMD64 Family 17 Model 3 Stepping 1 ProcessorNameString = REG_SZ AMD Turion(tm) X2 Dual-Core Mobile RM-75 VendorIdentifier = REG_SZ AuthenticAMD
HP dv6-1160en + overheating - HP Support Forum
As much as I hate to be the bearer of bad news, ICACHEL1_SNOOP_ERR bugchecks tend to be bad CPUs or poor cooling (or the former caused by the latter), as this is indicating that the L1 cache on your CPU did not return data one of the CPU cores requested within a timeout period - almost always indicating a hardware problem, hence the CPU telling Windows to stop due to a hardware issue.
HPs are pretty prone to this, especially ones running AMD CPUs, unfortunately - I'd be contacting HP at this point for RMA / warranty repair.
|My System Specs|
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