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Windows 7: Pc freezes and bsod

24 Oct 2011   #1
Tolis21

Windows 7 professional 64bit
 
 
Pc freezes and bsod

Hey. I have been experiencing some freezes in my pc lately. What happens is that my pc freezes completely and i can't do anything( for example the mouse won't move, and ctrl-alt-delete won't do anything). This happens most of the time when i turn on the pc and after some minutes I play a game( League of legends in particular) or watch a video on youtube. It has also happened when switching tabs on google chrome and while using msn messenger.

I also experience bsod. These happen when i am starting a video call on msn messenger. I have never had a bsod while using skype although.

My pc is 4 years old and last year i bought a new graphics card and i added 2g ram.
I use windows 7 professional 64bit.

Thanks in advance.


My System SpecsSystem Spec
.
24 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

The crash\bsod minidumps are 12 days old.


Though
all of them points to Logitech USB Video Class Driver (WebCam) crash.


So Uninstall,reinstall,update this software\driver.


Logitech USB Video Class Driver (WebCam)


Logitech - Support & Software Downloads



Finish
with this step and post back with any results.
My System SpecsSystem Spec
24 Oct 2011   #3
Tolis21

Windows 7 professional 64bit
 
 

thanks for the quick response. i have reinstalled the drivers and software and tried some video calls with msn messenger and no bsod happened. in case a random crash happens again i will inform you.

thx panai =P
My System SpecsSystem Spec
.

24 Oct 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Give time 1 or 2 days and please remember to post back with your news!


When you post back you help us to help more!
My System SpecsSystem Spec
25 Oct 2011   #5
Tolis21

Windows 7 professional 64bit
 
 

hey there again. so yesterday after i did those things you told me to, i made some video calls with msn messenger and no bsod happened. so it seems that 1 of the problems is solved.

but some minutes ago, my pc freezed while i was using google chrome and windows media player. i am sending the zip with the files of the system health report and the BSOD Dump & System File Collection app.
My System SpecsSystem Spec
25 Oct 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

Unplug your keyboard and remove also the related software\driver.


Use a usb keyboard.


Post back with results.
My System SpecsSystem Spec
25 Oct 2011   #7
Tolis21

Windows 7 professional 64bit
 
 

well i have a keyboard and mouse set. it's logitech Cordless Desktop® EX 110. i don't have any usb keyboard or mouse.. so can i just uninstall and reinstall the drivers and software of my set?
My System SpecsSystem Spec
25 Oct 2011   #8
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Tolis21 View Post
well i have a keyboard and mouse set. it's logitech Cordless Desktop® EX 110. i don't have any usb keyboard or mouse.. so can i just uninstall and reinstall the drivers and software of my set?
Is a good idea to completely unplug\uninstall and use a usb set.


Ok. Uninstall\reinstall\update the drivers and software of the set.
My System SpecsSystem Spec
25 Oct 2011   #9
Tolis21

Windows 7 professional 64bit
 
 

i uninstalled the software and the drivers, and then i unpluged my set. when i was plugging it in it didnt recognize the set. so i putted it in an other usb port and it did recognize it. so i installed the drivers and software again. in case another freeze happens i will inform you. thanks for the help
My System SpecsSystem Spec
25 Oct 2011   #10
panais

Windows 7 Ultimate 64bit SP1
 
 

Did you downloaded\installed\updated with the most recent software\driver from Logitech?
My System SpecsSystem Spec
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 Pc freezes and bsod




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