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Windows 7: BSOD on new machine, multiple types of crashes.

24 Oct 2011   #1
Rmarsden

Windows 7 Home Premium 32bit
 
 
BSOD on new machine, multiple types of crashes.

Is Windows 7 . . .
64 bit
OEM
Computer was bought in April 2011.

Cyberpower
AMD Phenom II X6 1090T Processor
Memory = 8 Gig

My story so far
Computer was bought from Cyberpower and has a 3 year service warranty, they are lackluster about getting back to me or knowing what to do.

1 - In late April early May just over 30 days got several BSOD. Windows Seven Forum after much looking believed it was a memory or motherboard issue. Computer shipped back to Cyberpower. Returned with a new processor, but the same memory and board.

2 - Computer crashed in August/September and after another round of Windows Seven Forum looking, it seemed to be memory again. Cyberpower took back all memory sticks and sent new ones. Eventually.

3 - Computer installed with new memory. Crashed on startup and has similar issues as it has always had. Coming to Windows Seven just in case there is any obvious software or hardware driver issues while Cyberpower takes its time dealing with me.

Will uses Memtest86 shortly. If it fails and goes all red on me (which I'm sure it will) is there any way this could not be a memory/motherboard issue?

Good luck with this cursed machine.


My System SpecsSystem Spec
.

25 Oct 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rmarsden View Post
Is Windows 7 . . .
64 bit
OEM
Computer was bought in April 2011.

Cyberpower
AMD Phenom II X6 1090T Processor
Memory = 8 Gig

My story so far
Computer was bought from Cyberpower and has a 3 year service warranty, they are lackluster about getting back to me or knowing what to do.

1 - In late April early May just over 30 days got several BSOD. Windows Seven Forum after much looking believed it was a memory or motherboard issue. Computer shipped back to Cyberpower. Returned with a new processor, but the same memory and board.

2 - Computer crashed in August/September and after another round of Windows Seven Forum looking, it seemed to be memory again. Cyberpower took back all memory sticks and sent new ones. Eventually.

3 - Computer installed with new memory. Crashed on startup and has similar issues as it has always had. Coming to Windows Seven just in case there is any obvious software or hardware driver issues while Cyberpower takes its time dealing with me.

Will uses Memtest86 shortly. If it fails and goes all red on me (which I'm sure it will) is there any way this could not be a memory/motherboard issue?

Good luck with this cursed machine.
The most recent was related to memory mangement as you surmised. It can either be ram/mobo or software. Please run these two tests to determine which.



1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier


Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
25 Oct 2011   #3
Rmarsden

Windows 7 Home Premium 32bit
 
 

Ok, Memtest86 failed. To me it doesn't matter if its ram or motherboard - either or and this thing is going back to Cyberpower PC.

Is there any way software can cause Memtest86 to fail?
My System SpecsSystem Spec
.


25 Oct 2011   #4
Tews

64-bit Windows 8.1 Pro
 
 

If you are getting any errors with memtest, then you need to replace the faulty module ... be sure to test the slots one by one with a good stick of ram to rule out any problems with mother board ... Hope this helps...
My System SpecsSystem Spec
25 Oct 2011   #5
Rmarsden

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Tews View Post
If you are getting any errors with memtest, then you need to replace the faulty module ... be sure to test the slots one by one with a good stick of ram to rule out any problems with mother board ... Hope this helps...
It does! Since I do have a warranty with CyberpowerPC and they already sent me 4 new sticks of memory, I know its either the memory or the board. Don't care. Either way they are getting this machine back and they'll need to make it work.

They've been reticent to honor the warranty and keep hoping its a software error.

Thanks much!
My System SpecsSystem Spec
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 BSOD on new machine, multiple types of crashes.




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