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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b

25 Oct 2011   #1
keodk

Windows 7 Enterprise x64
 
 
BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b

Iíve had a few BSODs lately on my Acer 8920G laptop. However, sometimes the PC can run 7 days straight with no reboot and without any BSODs.

Iím really not sure how to read the log and dmp files so I signed up here to be able to post and hopefully to get your help - I could really use some help solving the issues..

Iíve followed the ĒBlue Screen of Death (BSOD) Posting InstructionsĒ and all requested files should be contained in the zip archive.

- Windows 7 is 64-bit and a full retail version (the Acer laptop came preinstalled with Vista).
- The laptop is approx. 3 years old
- Win 7 was re-installed 2 months ago after similar crashes/BSODs

The hardware specs is included in the zip file, otherwise they can also be found here: Acer Support: Aspire 8920G Series Specifications

Iíll keep my fingers crossed and hope someone is able to help me.

Thanks.


My System SpecsSystem Spec
.
29 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

In this order,

Update these old software\drivers

Code:
vfs101a.sys        fffff880`087c3000    fffff880`087d3000    0x00010000    0x47aa70a6    07-Feb-08 5:44:54 πμ                        
jmcr.sys        fffff880`04350000    fffff880`04374000    0x00024000    0x482186d0    07-May-08 1:39:12 μμ                        
agrsm64.sys        fffff880`08642000    fffff880`08764000    0x00122000    0x49184ccf    10-Nov-08 6:01:35 μμ                        
DKbFltr.sys        fffff880`044da000    fffff880`044e6000    0x0000c000    0x49caf35e    26-Mar-09 6:15:42 πμ                        
netw5v64.sys        fffff880`03e15000    fffff880`04350000    0x0053b000    0x49cbab84    26-Mar-09 7:21:24 μμ                        
spldr.sys        fffff880`01aaa000    fffff880`01ab2000    0x00008000    0x4a0858bb    11-May-09 7:56:27 μμ                        
GEARAspiWDM.sys        fffff880`04504000    fffff880`04511000    0x0000d000    0x4a1151c0    18-May-09 3:17:04 μμ                        
AVerAF15.sys        fffff880`08586000    fffff880`085d2080    0x0004c080    0x4a164712    22-May-09 9:32:50 πμ
How to find and update drivers? Read here Best way to update drivers for free?

Run SFC /SCANNOW Command - System File Checker you may need to run it 2-3 times to "fix" everything.

Run RAM - Test with Memtest86+


Finish with these steps and post back with any results.
My System SpecsSystem Spec
31 Oct 2011   #3
keodk

Windows 7 Enterprise x64
 
 

Thank you!

I'll follow you suggestions and report back.

One question:
The Nvidia driver that was installed was version: 280.26 WHQL
According to several sites it is notoriously unstable. Could this be the culprit?
My System SpecsSystem Spec
.

31 Oct 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Maybe yes.

You can try\test using other versions.
My System SpecsSystem Spec
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