BSOD Error check codes 0xa and 0x7f

traceyw · 26 Oct 2011

Hi

I'm hoping someone can with a BSOD problem that only seems to occur when using Serif MoviePlusX3.

So far it has happened twice today and once last week. The first twice appear to have different causes to one this afternoon. I WAS hoping to find a solution from other peoples experiences but the dump files contain so much data I don't understand that I feel I need assistance.

I have checked out (as best I can) the drivers installed on my PC and fairly certain they are up to date. A driver update program I downloaded said only three Intel drivers were out of date. I therefore downloaded a utility from the Intel site for out-of-date drivers but that is telling me I'm up-to-date. I probably have some "written for Vista" drivers installed because the drivers have never been updated for win7 but other than that, as far as I am aware they are ALL up-to-date.

About nine days ago I completely reinstalled Win7 using the double install method. Prior to that Windows was running OK-ish but misbehaving from time to time hence the reinstall. Up to that time it had been running for some 12-15 months with few problems and I believe with the same drivers I'm using at present. Certainly I had no problem using MoviePlusX3.

System Manufacturer/Model Number: Custom built
OS: Windows 7 Home Premium 32-bit
Previously dual boot with XP
Prior to that only XP
Reinstalled nine days ago
Windows 7: purchased from Microsoft (Family pack - 3 PCs)
System age varies. Oldest item is Graphics card (I think).
Mobo changed about three years ago.
CPU: Intel E6600 Core2Duo
Motherboard: Gigabyte GA-EP41-UD3L
Memory: 2Gb
Graphics Card: ATI X1950 Pro
Sound Card: Integrated with Mobo (Realtek 888)
Monitor(s) Displays: Iiyama E2407HDS
Philips 200W6
Screen Resolution: 1920 x 1080 (Iiyama)
1680 x 1050 (Philips)
Keyboard: Logitech wireless
Mouse: Logitech wireless
PSU: N/K
Case: N/K
Cooling: Standard
Hard Drives: 3 x 1Tb Seagates (internal)
1 x 500Gb Seagate (internal)
2 x 1Tb Seagates (external)
1 x 250Gb Seagate (external)
Internet Speed: Up to 27Mb (BT Infinity)

If any further info is required then please get in touch and I will do my best to help.

Tracey

Jonathan_King · 26 Oct 2011

Hello,

One crash blamed Acronis as the cause, so start out by uninstalling or updating it.

Also run some hardware diagnostics, namely the three Prime95 tests: Hardware - Stress Test With Prime95

...Summary of the dumps:

Code:


Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Oct 20 02:21:56.869 2011 (UTC - 4:00)
System Uptime: 0 days 22:39:04.524
*** WARNING: Unable to verify timestamp for tdrpm258.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm258.sys
Probably caused by : tdrpm258.sys ( tdrpm258+a1be )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA_tdrpm258+a1be
BiosReleaseDate = 11/06/2009
SystemProductName = EP41-UD3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Wed Oct 26 05:47:22.346 2011 (UTC - 4:00)
System Uptime: 1 days 0:30:19.000
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA_nt!KiTrap0E+2cf
BiosReleaseDate = 11/06/2009
SystemProductName = EP41-UD3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Wed Oct 26 10:49:36.060 2011 (UTC - 4:00)
System Uptime: 0 days 3:12:10.715
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  MoviePlus.exe
FAILURE_BUCKET_ID:  0x7f_d_nt!KiSystemFatalException+f
BiosReleaseDate = 11/06/2009
SystemProductName = EP41-UD3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

traceyw · 27 Oct 2011

Jonathan

Many thanks for the reply but after I'd posted my message and file, I realised that another program had been loaded at the time the crashes occurred which itself was proving a little unstable. The program was Aver Media Centre 3D and from time to time since being installed it had crashed with an OUT OF RANGE ERROR. I therefore wonder just how much influence it may have had in my system crashes.

Today I removed Acronis TrueImage Home 2010 and also made a special effort to get the Avermedia program properly installed. Currently it appears to be running properly although only time will tell.

For my backups I'll test-drive Easeus Todo Backup Free V3.0. TrueImage didn't seem to be including everything in its backup so it's no big hardship to do without it and Todo Backup works in a similar manner. If what I'm trying doesn't work then of course I shall do as you suggest above.

Many thanks for your suggestion
Tracey