Boots ok but freezes and BSOD shortly after


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Boots ok but freezes and BSOD shortly after


    Hello, I hope someone can help with a problem I'm having.

    After updating Comodo Firewall and Adobe Flash Player, my PC started freezing about 1 min. or two after start-up. I'd open up Firefox and start browsing for a bit and then my computer would grind to a halt. I could still move the mouse around and icons would "highlight" but the PC otherwise didn't respond.

    Things I've done:
    - I've tried uninstalling and re-installing Comodo and Avast because I thought those two programs were most likely to be causing the problem but that didn't help.
    - PC seems ok in Safe Mode
    - Right now, I'm currently running the computer with only Avast and Windows Firewall (disabled all other non-Microsoft services and start-up items in msconfig) and my PC actually seems ok so far... but I'd still like to know if I can identify a specific cause so it doesn't happen again later.

    Here's an example of the error message I get from a BSOD and I've also attached the files recommended on the BSOD posting page. Thanks so much!

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF800000000F0
    BCP2: 0000000000000000
    BCP3: FFFFF800032BDB9A
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\102611-45848-01.dmp
    C:\Users\Ji\AppData\Local\Temp\WER-71448-0.sysdata.xml

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      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Use only one antivirus software, using more than one will cause conflicts.

    Old drivers:

    Update any Sony mouse driver if any.
    Update the Marvel Yukon Network driver Marvell - Support
    Code:
    yk62x64.sys        fffff880`06396000    fffff880`063fb000    0x00065000    0x4ac07193    28/09/2009 12:19:31
    Upgrade/Remove any ArcSoft Magic-i Visual Effect software
    ArcSoft

    Remove/Update any InterVideo/Corel software

    Update the RICOH PCIe SD/MMC Driver
    Downloads | Ricoh Global

    The Nvidia driver is old, please download and install the latest version
    http://www.nvidia.com/object/noteboo...ql-driver.html

    If none of the above work do a www.sevenforums.com/tutorials/700-system-restore.html

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff800000000f0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800032bdb9a, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034f8100
     fffff800000000f0 
    
    FAULTING_IP: 
    nt!ExpInterlockedPopEntrySListFault+0
    fffff800`032bdb9a 498b18          mov     rbx,qword ptr [r8]
    
    MM_INTERNAL_CODE:  0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  PowerManager.e
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800be46820 -- (.trap 0xfffff8800be46820)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000001e580002 rbx=0000000000000000 rcx=fffff8000343c940
    rdx=ffffffffffffff00 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800032bdb9a rsp=fffff8800be469b0 rbp=fffff8000343c940
     r8=fffff800000000f0  r9=fffff80003249000 r10=fffff8000343c940
    r11=00000000001fffff r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po cy
    nt!ExpInterlockedPopEntrySListFault:
    fffff800`032bdb9a 498b18          mov     rbx,qword ptr [r8] ds:0001:fffff800`000000f0=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800032719fc to fffff800032c5c40
    
    STACK_TEXT:  
    fffff880`0be466b8 fffff800`032719fc : 00000000`00000050 fffff800`000000f0 00000000`00000000 fffff880`0be46820 : nt!KeBugCheckEx
    fffff880`0be466c0 fffff800`032c3d6e : 00000000`00000000 fffff800`000000f0 00000000`00000000 00000000`00000008 : nt! ?? ::FNODOBFM::`string'+0x4611f
    fffff880`0be46820 fffff800`032bdb9a : 00000000`00000008 fffff800`033f41de 00000000`0048f56e fffffa80`03b96700 : nt!KiPageFault+0x16e
    fffff880`0be469b0 fffff800`033f41de : 00000000`0048f56e fffffa80`03b96700 fffffa80`07dcfa60 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault
    fffff880`0be469c0 fffff800`032d9ab6 : fffffa80`07dcfb10 00000000`00000008 00000000`0064ea60 00000000`0064fd20 : nt!ExAllocatePoolWithTag+0xfe
    fffff880`0be46ab0 fffff800`035aa942 : 00000000`0064e101 00000000`0064fd20 00000000`00000000 00000000`00000001 : nt!ExAllocatePoolWithQuotaTag+0x56
    fffff880`0be46b00 fffff800`035aa9f0 : fffffa80`08aa0b60 fffff880`0be46ca0 00000000`0064e108 00000000`0000008c : nt!NtQueueApcThreadEx+0xb2
    fffff880`0be46b70 fffff800`032c4ed3 : fffffa80`08aa0b60 00000000`0064ea08 fffff880`0be46bc8 fffff800`035bd4f4 : nt!NtQueueApcThread+0x20
    fffff880`0be46bb0 00000000`776b176a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0064e0e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776b176a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+4611f
    fffff800`032719fc cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+4611f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    
    FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+4611f
    
    BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+4611f
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Vaio Care seemed to be the real culprit


    Thanks for the advice, yowanvista. Before you responded, I kept poking around and observed that my computer clearly seemed to be freezing up due to an event late in the start-up process. (Hence, PC seems ok at first and is responsive for the first min. or two.)

    A few times (not always), the PC seemed to recover after 10-20 min. and I'd get a Sony Vaio Care error message. Once I figured out how to prevent Vaio Care from loading on start-up by editing Task Scheduler, the PC seems functional again... too bad, I kind of liked using Vaio Care.

    I'll check out those driver updates. Doesn't hurt to get up-to-date (hopefully).
      My Computer


 

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