BSOD on Windows7 Home Premium 64 bit, dump file url provided,Thanks

wang66 · 27 Oct 2011

Hi:
Just bought a HP TouchSmart 600-1370 all-in-one desktop PC,I already encountered numerous BSOD, Can any one give me some directions as to how to fix these annoying issues? Thanks so much in advance

Here is one sample instance of the BSOD
On Wed 10/26/2011 4:34:53 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102511-15584-01.dmp
This was probably caused by the following module:ntoskrnl.exe (nt+0x7FB85)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800032DCB85, 0xFFFFF880033FC888, 0xFFFFF880033FC0F0)
Error:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product:Microsoft® Windows® Operating System
company:Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
==============================================================
Mini dump file URL:
https://skydrive.live.com/?cid=36660...CB84F66A%21103

zigzag3143 · 27 Oct 2011

wang66 said:

Hi:
Just bought a HP TouchSmart 600-1370 all-in-one desktop PC,I already encountered numerous BSOD, Can any one give me some directions as to how to fix these annoying issues? Thanks so much in advance

Here is one sample instance of the BSOD
On Wed 10/26/2011 4:34:53 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102511-15584-01.dmp
This was probably caused by the following module:ntoskrnl.exe (nt+0x7FB85)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800032DCB85, 0xFFFFF880033FC888, 0xFFFFF880033FC0F0)
Error:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product:Microsoft® Windows® Operating System
company:Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
==============================================================
Mini dump file URL:
https://skydrive.live.com/?cid=36660...CB84F66A%21103

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.

1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+

2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable