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Windows 7: Windows keeps BSOD-ing when browsing Internet

27 Oct 2011   #1

Windows 7 Professional 64 bit
 
 
Windows keeps BSOD-ing when browsing Internet

Hello, I have been noticing a lot of BSOD's as of late when I'm doing nothing more than just browsing the internet on Chrome or Firefox. I'm not sure what it is I did to my comp, but things have just not been working smoothly. I've attached the BSOD dump file + System Health Check.

Comp stats:

Windows 7 Professional 64-bit, OEM
Sony VPCF1

Any help would be appreciated! Let me know if more info is needed.

Thanks guys!


My System SpecsSystem Spec
.

28 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by butterphobia View Post
Hello, I have been noticing a lot of BSOD's as of late when I'm doing nothing more than just browsing the internet on Chrome or Firefox. I'm not sure what it is I did to my comp, but things have just not been working smoothly. I've attached the BSOD dump file + System Health Check.

Comp stats:

Windows 7 Professional 64-bit, OEM
Sony VPCF1

Any help would be appreciated! Let me know if more info is needed.

Thanks guys!

Virtually all of these were related to memory management. I would do three things

1-sptd.sys


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.



2-Remove and replace your Avast with Microsoft security essentials


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows



3-Update these drivers
Code:
regi.sys    4/16/2007 11:19:10 AM        fffff880`066d9000    fffff880`066e1000    0x00008000    0x462393ee                        
SFEP.sys    8/3/2007 1:35:53 AM        fffff880`04ff9000    fffff880`04ffbc80    0x00002c80    0x46b2beb9                        
PxHlpa64.sys    5/15/2009 5:43:06 PM        fffff880`01295000    fffff880`012a0e00    0x0000be00    0x4a0de1ea                        
ArcSoftKsUFilter.sys    5/25/2009 4:27:31 AM        fffff880`07140000    fffff880`0714a000    0x0000a000    0x4a1a5673                        
yk62x64.sys    6/15/2009 12:49:34 PM        fffff880`0656a000    fffff880`065ce000    0x00064000    0x4a367b9e                        
risdsne64.sys    7/1/2009 12:50:14 AM        fffff880`04fd2000    fffff880`04fea000    0x00018000    0x4a4aeb06
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
28 Oct 2011   #3

Windows 7 Professional 64 bit
 
 

Thanks for the quick response! I did the first 2 steps, but I am not sure if I did the 3rd step correctly. A lot of the drivers that were mentioned were for programs that I have not used before, so I just opened them and checked for updates through the program (when it permitted). I'll monitor how the system acts now, and add more data here if it crashes again.

Thanks for your help! Hopefully this fixes it
My System SpecsSystem Spec
.


28 Oct 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by butterphobia View Post
Thanks for the quick response! I did the first 2 steps, but I am not sure if I did the 3rd step correctly. A lot of the drivers that were mentioned were for programs that I have not used before, so I just opened them and checked for updates through the program (when it permitted). I'll monitor how the system acts now, and add more data here if it crashes again.

Thanks for your help! Hopefully this fixes it
Bet you use this. Related to yk62x64.sys NDIS6.20 Miniport Driver for Marvell Yukon Ethernet Controller from Marvell.

If you dont use this remove it. Related to regi.sys regi driver from InterVideo.
My System SpecsSystem Spec
21 Nov 2011   #5

Windows 7 Professional 64 bit
 
 

My comp still keeps crashing, so I tried to fix the Drivers. I looked them up on the driver Reference and tried to fix them, but ran into a whole buttload of issues:

- regi.sys - Went to Corel, downloaded the Service Packs for WinDVD 2010 (my comp shows i have Corel Windvd 2010 BD on it), but when I tried to install it, an error message popped up saying that I didn't have Windvd installed on the computer.

- SFEP.sys - Went to Sony site and found the "Firmware" update for my model, dl-ed and tried to install, but it said "Target DVD Drive is not found correctly for this program" and did not work.

- PxHlpa64.sys - ....what? did not understand the directions on the Drivers site @__@

- yk62x64.sys - Uhn I have no idea what part of the computer or program is using this.. how do I remove it?

- risdsne64.sys - I don't have a Ricoh memory stick...is this just for the USB connector things on the comp? Where do I find an update for this? Went to the Ricoh site and searched for this, but did not find anything.

Why is my broken comp so broken?
My System SpecsSystem Spec
21 Nov 2011   #6

Windows 7 Professional 64 bit
 
 

Attached new system file info and BSOD dumps, in case anything has changed since the last time?

Also have noticed that windows update keeps failing to update 2 things, one is for Microsoft office 2010 and the other is a security update for windows 7 ... might this be related to the bsod's?
My System SpecsSystem Spec
29 Nov 2011   #7

Windows 7 Professional 64 bit
 
 

..anyone?
My System SpecsSystem Spec
29 Nov 2011   #8

Windows 7 Pro x64 -- PCLinuxOS KDE4 FullMonty 2011
 
 

If it is clocked try resetting the bios to default. Note any changes before you do so you can revert back if needed.
My System SpecsSystem Spec
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 Windows keeps BSOD-ing when browsing Internet




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