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Windows 7: Recurrent BSOD seemingly at random despite hardware changes

27 Oct 2011   #1

Windows 7 64 home premium
 
 
Recurrent BSOD seemingly at random despite hardware changes

Hello! I have often used these forums to answer my questions and am a long-time lurker, but have never posted.

I need help and am at the end of my technical knowledge with this computer. I purchased a refurbished HP p6540f, and shortly after I got it, it began to have frequent BSOD. I contacted HP and sent it in for repair, and the motherboard was replaced. This did not improve the problem. I reinstalled the OS (Windows 7 64 home premium) from the system recovery disks, and continued to have frequent BSODs, even before I installed other programs or devices. Thinking it was most likely a hardware problem given the clean factory install, I have tried swapping out the power supply, RAM, and video card. None of these hardware changes improved the BSOD issue. I have reverted the system back to its original hardware. I have run diagnostics on the hard drive, which have always passed. I don't know what else to do! Please help! Thanks so much. System specs and link to minidump files below.

Processor: 2.8GHz AMD Phenom II X4 830
Memory: 8GB DDR3
Storage: 1TB hard drive
Optical Drive: DVD±RW
Graphics: Integrated ATI Radeon HD 4200
Operating System: Windows 7 Home Premium (64-bit)

https://skydrive.live.com/redir.aspx...1E34EB00C8!135

Thanks in advance for any help you can provide.


My System SpecsSystem Spec
.

27 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by drjx17 View Post
Hello! I have often used these forums to answer my questions and am a long-time lurker, but have never posted.

I need help and am at the end of my technical knowledge with this computer. I purchased a refurbished HP p6540f, and shortly after I got it, it began to have frequent BSOD. I contacted HP and sent it in for repair, and the motherboard was replaced. This did not improve the problem. I reinstalled the OS (Windows 7 64 home premium) from the system recovery disks, and continued to have frequent BSODs, even before I installed other programs or devices. Thinking it was most likely a hardware problem given the clean factory install, I have tried swapping out the power supply, RAM, and video card. None of these hardware changes improved the BSOD issue. I have reverted the system back to its original hardware. I have run diagnostics on the hard drive, which have always passed. I don't know what else to do! Please help! Thanks so much. System specs and link to minidump files below.

Processor: 2.8GHz AMD Phenom II X4 830
Memory: 8GB DDR3
Storage: 1TB hard drive
Optical Drive: DVD±RW
Graphics: Integrated ATI Radeon HD 4200
Operating System: Windows 7 Home Premium (64-bit)

https://skydrive.live.com/redir.aspx?cid=ba5eae1e34eb00c8&resid=BA5EAE1E34EB00C8!135

Thanks in advance for any help you can provide.


At least one driver verified Related to hcw72ADFilter.sys USB Audio Filter Driver from Hauppauge Computer Works, Inc. I would update it or remove it to test.

There are 10 different causes so I suspect some underlying problem

Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
27 Oct 2011   #3

Windows 7 64 home premium
 
 
More info

Thanks for the reply. I ran memtest 86+ for almost 20 hours with 0 errors. I additionally tried swapping out the memory sticks for new ones, which did not help. I also used driver verifier last week, and had a lot of difficulty with AMD video drivers, specifically atipmdag.sys. I tried updating the video drivers from the manufacturer, which also did not help the problem, as it continued to cause errors in driver verifier, which would require system restore. I then deleted all the drivers and used the default windows drivers with a new video card, which still resulted in BSOD. All other drivers in verifier are not seeming to cause problems.

I have removed all the Hauppage drivers since using whocrashed, but this too has not helped. Additionally, the fact that I got BSOD after a clean install of windows prior to installing any other programs or devices/drivers confuses me, and made me think this was less likely to be a driver issue.

What would you suggest for next steps? Thanks for your help!!
My System SpecsSystem Spec
.


28 Oct 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by drjx17 View Post
Thanks for the reply. I ran memtest 86+ for almost 20 hours with 0 errors. I additionally tried swapping out the memory sticks for new ones, which did not help. I also used driver verifier last week, and had a lot of difficulty with AMD video drivers, specifically atipmdag.sys. I tried updating the video drivers from the manufacturer, which also did not help the problem, as it continued to cause errors in driver verifier, which would require system restore. I then deleted all the drivers and used the default windows drivers with a new video card, which still resulted in BSOD. All other drivers in verifier are not seeming to cause problems.

I have removed all the Hauppage drivers since using whocrashed, but this too has not helped. Additionally, the fact that I got BSOD after a clean install of windows prior to installing any other programs or devices/drivers confuses me, and made me think this was less likely to be a driver issue.

What would you suggest for next steps? Thanks for your help!!
Lets start by uploading the new dmp files to here.
My System SpecsSystem Spec
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 Recurrent BSOD seemingly at random despite hardware changes




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