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Windows 7: BSOD using Adobe Premiere CS5.5, 0x0000003d

29 Oct 2011   #1
janvanderven

Windows 7 Professional 64bit
 
 
BSOD using Adobe Premiere CS5.5, 0x0000003d

Hello,

I just discovered this forum, so I hope this is the correct way to ask for help.

I have installed Adobe Production Premium on my computer, and everytime I want to edit a project in Premiere CS5.5, a BSOD appears, saying:

´Interrupt Exception Not Handled´
error 0x00000003D

After installing my new SSD boot drive two weeks ago, this is the first time I have had any BSOD. I use Windows 7 Professional 64bit full retail on a computer that is 4 months old. Installing the latest Nvidia drivers, chipset drivers and audio drivers didn´t help unfortunately.

Could anyone please have a look at my dump files?
That would be greatly appreciated, thanks in advance!

Kind regards,
Jan van der Ven
(the Netherlands)


My System SpecsSystem Spec
.

29 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

Uninstall,install\update,

Marvell MV91xx AHCI/RAID driver

Marvell - Support

Uninstall avg.

Install Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials



Finish with these steps and post back with any results.
My System SpecsSystem Spec
29 Oct 2011   #3
janvanderven

Windows 7 Professional 64bit
 
 

Dear Panais,

thank you very much for your reply.

I have done everything you suggested, but unfortunately Premiere CS5.5 still crashes with the same BSOD.

I have included my new dumps, would you mind looking at them once again?

Thanks again,
Jan
My System SpecsSystem Spec
.


30 Oct 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

The same error

Marvell MV91xx AHCI/RAID driver

Please visit the Marvell website to obtain the latest version of the drivers. Then uninstall the drivers that are currently installed on your system and install the freshly downloaded drivers.
My System SpecsSystem Spec
30 Oct 2011   #5
janvanderven

Windows 7 Professional 64bit
 
 

O really? I think I didn't uninstall it first.

THanks again, I will try this tomorrow (as I am away from the house for the next 24 hrs) and post the result.

Jan
My System SpecsSystem Spec
31 Oct 2011   #6
janvanderven

Windows 7 Professional 64bit
 
 

Hi again,

I have installed the new drivers after uninstalling the old ones.
Unfortunally my problem still persists: After opening my premiere CS5.5 project it takes about a minute before the BSOD reappears.

Thanks in advance for checking my dump files again,
Jan
My System SpecsSystem Spec
31 Oct 2011   #7
panais

Windows 7 Ultimate 64bit SP1
 
 

Again the same error.

This is might be a bad Raid configuration.
My System SpecsSystem Spec
31 Oct 2011   #8
janvanderven

Windows 7 Professional 64bit
 
 

ACtually, I don't have any RAID!
I have an SSD for windows plus another hard drive.

Could that be the problem?
If so, what should I do?

Thanks again,
Jan
My System SpecsSystem Spec
31 Oct 2011   #9
panais

Windows 7 Ultimate 64bit SP1
 
 

Remove the software\driver for testing purposes.


Tip:
The software location must be something like C:\Program Files (x86)\Marvell\raid\magniconsole
My System SpecsSystem Spec
31 Oct 2011   #10
janvanderven

Windows 7 Professional 64bit
 
 

Yes! This seems to help!
I have removed the drivers and now the BSOD stay away.
I am very relieved!

Should I just leave it like this or should I install new drivers?

Again: thank you SO MUCH!

Jan
My System SpecsSystem Spec
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 BSOD using Adobe Premiere CS5.5, 0x0000003d




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