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Windows 7: BSOD When Waking PC from Sleep


30 Oct 2011   #1

Windows 7 Ultimate x64
 
 
BSOD When Waking PC from Sleep

Hi Everone, im not really new hear since I have been to this forum before but this is my first time actually registering.

I seem to be having this problem with windows 7 when waking the PC from sleep. It will work fine for a few hours and then bam I get hit with a BSOD giving me this error:


==================================================
Dump File : 103011-40045-01.dmp
Crash Time : 10/30/2011 12:39:07 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffff880`061b164c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : fffff880`061b164c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\103011-40045-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,224
==================================================

This only happens once the PC goes to sleep, if the PC dose not go to sleep then I never get this error...

What I don't understand is that this is a totally brand new PC that I built, its an AMD x6 with 16 GB Gskill ram, SSD, Crosshair V MB, HD 6850 Graphics Card, all of which are brand new. The only thing I took from my old PC was my 2 hard drives, A WD 500GB and a 1TB and my powersupply.

Now with my old rig, I had and ASUS P5N-D MB, MSI 8800 GC, 8GB of Gskill ram with the same HDs except for the SSD.

So the common demoniator to me would be the actual harddrives but the OS are not even installed on them, I only store files on them. So I came to the conclusion that it must be the windows 7 cd (even though I did not receive any errors when installing windows) but I am still not sure and thats why im seeking help.


My System SpecsSystem Spec
.

30 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Black Stealth View Post
Hi Everone, im not really new hear since I have been to this forum before but this is my first time actually registering.

I seem to be having this problem with windows 7 when waking the PC from sleep. It will work fine for a few hours and then bam I get hit with a BSOD giving me this error:


==================================================
Dump File : 103011-40045-01.dmp
Crash Time : 10/30/2011 12:39:07 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffff880`061b164c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : fffff880`061b164c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\103011-40045-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,224
==================================================

This only happens once the PC goes to sleep, if the PC dose not go to sleep then I never get this error...

What I don't understand is that this is a totally brand new PC that I built, its an AMD x6 with 16 GB Gskill ram, SSD, Crosshair V MB, HD 6850 Graphics Card, all of which are brand new. The only thing I took from my old PC was my 2 hard drives, A WD 500GB and a 1TB and my powersupply.

Now with my old rig, I had and ASUS P5N-D MB, MSI 8800 GC, 8GB of Gskill ram with the same HDs except for the SSD.

So the common demoniator to me would be the actual harddrives but the OS are not even installed on them, I only store files on them. So I came to the conclusion that it must be the windows 7 cd (even though I did not receive any errors when installing windows) but I am still not sure and thats why im seeking help.


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
01 Nov 2011   #3

Windows 7 Ultimate x64
 
 

Hi, sorry for the later reply, my internet has been down for the past few days. I check and I see that my minidump was not enabled and I went ahead and made the necessary changes as stated in the bottom of your post..

Do I have to wait for it to crash before is generates a minidump since it was not enabled before?
My System SpecsSystem Spec
.


01 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Black Stealth View Post
Hi, sorry for the later reply, my internet has been down for the past few days. I check and I see that my minidump was not enabled and I went ahead and made the necessary changes as stated in the bottom of your post..

Do I have to wait for it to crash before is generates a minidump since it was not enabled before?

Yes you do unfortunately.
My System SpecsSystem Spec
06 Nov 2011   #5

Windows 7 Ultimate x64
 
 

Ok, so from the last time I posted I had 2 more BSOD
My System SpecsSystem Spec
06 Nov 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Black Stealth View Post
Ok, so from the last time I posted I had 2 more BSOD

Memory exception Related to amdiox64.sys AMD IO Driver from Advanced Micro Devices. Please re-install this driver with the newest version and run the below tests.

I would also remove Kaspersky and replace with Microsoft Security essentials

http://support.kaspersky.com/downloa...vremover10.zip

http://www.microsoft.com/security_essentials/


These crashes were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
06 Nov 2011   #7

Windows 7 Ultimate x64
 
 

Thanks, I will try these now..

Also quick question, do you think this can because my system is over clocked?
My System SpecsSystem Spec
06 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Black Stealth View Post
Thanks, I will try these now..

Also quick question, do you think this can because my system is over clocked?
Ugh

OF COURSE.

OC'ing (if done incorrectly or too aggressively) will usually cause instability and crashing.

I would return it to default.
My System SpecsSystem Spec
06 Nov 2011   #9

Windows 7 Ultimate x64
 
 

Ok will do, I thought the OC was ruled out since I never received a BSOD will the computer was on. The only time I get them is when the PC returns from sleep shortly afterwards.
My System SpecsSystem Spec
06 Nov 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Black Stealth View Post
Ok will do, I thought the OC was ruled out since I never received a BSOD will the computer was on. The only time I get them is when the PC returns from sleep shortly afterwards.
Returning from sleep like starting up is taxing enough on a computer without pushing it beyond design specifications by overclocking. It leads to instability and shortened part life.
My System SpecsSystem Spec
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 BSOD When Waking PC from Sleep




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