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Windows 7: STOP:c000021a [fatal system error]

30 Oct 2011   #1
deepoo45

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 
STOP:c000021a [fatal system error]

hello,while playing games online, my system gets shutdown and if i restart, i will be getting " STOP:c000021a [fatal system error]" over blue screen. in order to start, i have to do restart several times..
any body can tell me how to fix this and what is actually ment by fatal system error? waiting for help..


My System SpecsSystem Spec
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30 Oct 2011   #2
yowanvista

Windows 8.1 Pro x64
 
 

Boot in safemode with networking and follows these instructions
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
01 Nov 2011   #3
deepoo45

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

This error screen occured after unexcepted shutdown.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: 89C14610
BCP2: 00000000
BCP3: C0000001
BCP4: 00100400
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110111-36161-01.dmp
C:\Users\Deepika S\AppData\Local\Temp\WER-97625-0.sysdata.xml

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My System SpecsSystem Spec
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02 Nov 2011   #4
yowanvista

Windows 8.1 Pro x64
 
 

Please follow the instructions linked above, these codes are of no use to us.
My System SpecsSystem Spec
03 Nov 2011   #5
deepoo45

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

i have attached the windows_NT6_BSOD_jcgriff2 folder and report file.
hoping to get some help....
My System SpecsSystem Spec
04 Nov 2011   #6
yowanvista

Windows 8.1 Pro x64
 
 

Run SFC
SFC /SCANNOW Command - System File Checker

Remove Avast and use MSE

If your still get BSODs run Driver Verifier and upload any dumps which are then created
Driver Verifier - Enable and Disable

Note: Your computer may not be functional in Normal Mode if faulting drivers are detected during this phase, you may need to use Safemode with Networking.
My System SpecsSystem Spec
04 Nov 2011   #7
deepoo45

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

thank you, i will try this..
My System SpecsSystem Spec
06 Nov 2011   #8
deepoo45

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

Im sorry to tell this, Im still getting same error..
My System SpecsSystem Spec
06 Nov 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 

While waiting for Yowanvista

Did you run sfc /scannow? what were the results?

Did you run driver verifier? where are the resulting DMP files?
My System SpecsSystem Spec
07 Nov 2011   #10
deepoo45

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

yes, i run sfc/scannow nearly 4 times. for first 3 times it said something like no corrupted files found. by fourth time when i run it resulted "windows resource protection found corrupt files and successfully repaired them" and i did system reboot.
But later it got crash again, same fatal system error. then i run driver verifer. Its still in enable mood, i have not yet disabled verifier.
Im not able to identify where that resulting DMP files are?
My System SpecsSystem Spec
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 STOP:c000021a [fatal system error]




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