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Windows 7: BSOD/hang issues when starting up computer


30 Oct 2011   #1
Myu

Windows 7 Enterprise 32bit
 
 
BSOD/hang issues when starting up computer

need help in solving this issue please

OS Name Microsoft Windows 7 Enterprise
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name RP114728K
System Manufacturer TOSHIBA
System Model Satellite L510
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date INSYDE 1.30, 5/8/2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Singapore
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name RP\114728
Time Zone Malay Peninsula Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.00 GB
Available Physical Memory 1.70 GB
Total Virtual Memory 5.99 GB
Available Virtual Memory 4.71 GB
Page File Space 3.00 GB
Page File C:\pagefile.sys


bsod everyday and hang issue com keep shutting down bsod...


My System SpecsSystem Spec
.

30 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Myu View Post
need help in solving this issue please
You uploaded the application instead of the data. please try this method instead.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
30 Oct 2011   #3
Myu

Windows 7 Enterprise 32bit
 
 

thank you for your quick reply, i went to the C>windows>minidump> and took all the files inside
here it is. please guide me along
My System SpecsSystem Spec
.


30 Oct 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Myu View Post
thank you for your quick reply, i went to the C>windows>minidump> and took all the files inside
here it is. please guide me along
Three problems

First your Symantec remove and replace with Microsoft security essentials


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


Second. Old drivers needing update
Code:
ndisrd.sys    4/29/2007 6:03:03 AM        0x94d1b000    0x94d24000    0x00009000    0x46346d57                        
dfmirage.sys    1/11/2008 5:03:51 PM        0x9620d000    0x96213b00    0x00006b00    0x4787d9b7                        
vacgnrkd.sys    6/10/2008 10:29:18 PM        0x95800000    0x9580a080    0x0000a080    0x484f387e                        
ewusbmdm.sys    12/12/2008 11:27:48 PM        0x97b3d000    0x97b56180    0x00019180    0x49432bb4                        
Rt86win7.sys    2/26/2009 5:04:22 AM        0x96274000    0x96299000    0x00025000    0x49a65b16                        
SYMTDI.SYS    6/17/2009 5:11:02 PM        0x94e5e000    0x94e8a480    0x0002c480    0x4a395be6                        
RtHDMIV.sys    6/24/2009 6:23:10 AM        0x94db5000    0x94dda600    0x00025600    0x4a41fe8e
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads



3-Run update tool then update to SP-1


Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh
My System SpecsSystem Spec
30 Oct 2011   #5
Myu

Windows 7 Enterprise 32bit
 
 

ok thank you very much, i will try to follow them 1st ^^
My System SpecsSystem Spec
30 Oct 2011   #6
Myu

Windows 7 Enterprise 32bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Myu View Post
thank you for your quick reply, i went to the C>windows>minidump> and took all the files inside
here it is. please guide me along
Three problems

First your Symantec remove and replace with Microsoft security essentials


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


Second. Old drivers needing update
Code:
ndisrd.sys    4/29/2007 6:03:03 AM        0x94d1b000    0x94d24000    0x00009000    0x46346d57                        
dfmirage.sys    1/11/2008 5:03:51 PM        0x9620d000    0x96213b00    0x00006b00    0x4787d9b7                        
vacgnrkd.sys    6/10/2008 10:29:18 PM        0x95800000    0x9580a080    0x0000a080    0x484f387e                        
ewusbmdm.sys    12/12/2008 11:27:48 PM        0x97b3d000    0x97b56180    0x00019180    0x49432bb4                        
Rt86win7.sys    2/26/2009 5:04:22 AM        0x96274000    0x96299000    0x00025000    0x49a65b16                        
SYMTDI.SYS    6/17/2009 5:11:02 PM        0x94e5e000    0x94e8a480    0x0002c480    0x4a395be6                        
RtHDMIV.sys    6/24/2009 6:23:10 AM        0x94db5000    0x94dda600    0x00025600    0x4a41fe8e
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads



3-Run update tool then update to SP-1


Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh
sorry but can i ask if im doing the right thing for the 2nd step downloading the driver from this website Toshiba Satellite L510 drivers
My System SpecsSystem Spec
30 Oct 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Myu View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Myu View Post
thank you for your quick reply, i went to the C>windows>minidump> and took all the files inside
here it is. please guide me along
Three problems

First your Symantec remove and replace with Microsoft security essentials


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


Second. Old drivers needing update
Code:
ndisrd.sys    4/29/2007 6:03:03 AM        0x94d1b000    0x94d24000    0x00009000    0x46346d57                        
dfmirage.sys    1/11/2008 5:03:51 PM        0x9620d000    0x96213b00    0x00006b00    0x4787d9b7                        
vacgnrkd.sys    6/10/2008 10:29:18 PM        0x95800000    0x9580a080    0x0000a080    0x484f387e                        
ewusbmdm.sys    12/12/2008 11:27:48 PM        0x97b3d000    0x97b56180    0x00019180    0x49432bb4                        
Rt86win7.sys    2/26/2009 5:04:22 AM        0x96274000    0x96299000    0x00025000    0x49a65b16                        
SYMTDI.SYS    6/17/2009 5:11:02 PM        0x94e5e000    0x94e8a480    0x0002c480    0x4a395be6                        
RtHDMIV.sys    6/24/2009 6:23:10 AM        0x94db5000    0x94dda600    0x00025600    0x4a41fe8e
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads



3-Run update tool then update to SP-1


Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh
sorry but can i ask if im doing the right thing for the 2nd step downloading the driver from this website Toshiba Satellite L510 drivers
Thats fine. Just dont use on of the driver checker type apps.
My System SpecsSystem Spec
30 Oct 2011   #8
Myu

Windows 7 Enterprise 32bit
 
 

okay so i have updated the driver with the link and its done? alogn with step 3 so now how do i check whether my bsod is solved or not?

i tried to turn on driver verifier in the forum but it still crashes when starting up
My System SpecsSystem Spec
30 Oct 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Myu View Post
okay so i have updated the driver with the link and its done? alogn with step 3 so now how do i check whether my bsod is solved or not?

i tried to turn on driver verifier in the forum but it still crashes when starting up
You wait for the next BSOD.

Driver verifier is supposed to make your system crash. Upload the DMP file created when it did and we may be able to tell you what the cause is
My System SpecsSystem Spec
30 Oct 2011   #10
Myu

Windows 7 Enterprise 32bit
 
 

Attachment 181577okay probably tonight if it is not resolved yet =[
My System SpecsSystem Spec
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 BSOD/hang issues when starting up computer




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