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Windows 7: Explorer.exe is crashing 0xc0000005 ...... any help ?

01 Nov 2011   #1
zhelev81

Windows 7 Ultimate
 
 
Explorer.exe is crashing 0xc0000005 ...... any help ?

When i right click on some folder or file ,explorer is crashing :


Code:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x7e0
Faulting application start time: 0x01cc98c411888195
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: eec8d957-04b8-11e1-8839-485b39803986

This is from the services/app logs

Any help how to fix this ?


My System SpecsSystem Spec
.
01 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by zhelev81 View Post
When i right click on some folder or file ,explorer is crashing :


Code:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x7e0
Faulting application start time: 0x01cc98c411888195
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: eec8d957-04b8-11e1-8839-485b39803986
This is from the services/app logs

Any help how to fix this ?

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
01 Nov 2011   #3
zhelev81

Windows 7 Ultimate
 
 

I am ready ,my computer crashed to blue screen and there was info that driver causes the problems but ,no name was shown.

system created a dump ...

i restored the system


what is next ?
My System SpecsSystem Spec
.

01 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by zhelev81 View Post
I am ready ,my computer crashed to blue screen and there was info that driver causes the problems but ,no name was shown.

system created a dump ...

i restored the system


what is next ?
Since you restored your system nothing. Wait and see if it crashes
My System SpecsSystem Spec
01 Nov 2011   #5
zhelev81

Windows 7 Ultimate
 
 

to see if the explorer crashes ? becasue this is my probem ,the exprorer crashes on right click on a folder or a file.

windows stays on ,no bleu screens ...


what the thing with the stressing the drivers does ?

Edit : Windows explorer just crashed again....
what next )) ???
My System SpecsSystem Spec
01 Nov 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by zhelev81 View Post
to see if the explorer crashes ? becasue this is my probem ,the exprorer crashes on right click on a folder or a file.

windows stays on ,no bleu screens ...


what the thing with the stressing the drivers does ?

Edit : Windows explorer just crashed again....
what next )) ???
1- yes to see if explorer freezes/and or crashes.

2-The freezing may be caused by a driver conflict, thats what the "driver thing" (verifier) is for.

You have not yet told us the results of memtest.
My System SpecsSystem Spec
01 Nov 2011   #7
zhelev81

Windows 7 Ultimate
 
 

i have 10 gb ram ,this will take forever to check )) .....

i will do it 2night and let you know
My System SpecsSystem Spec
01 Nov 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by zhelev81 View Post
i have 10 gb ram ,this will take forever to check )) .....

i will do it 2night and let you know
Overnight is best but at least 6-7 passes
My System SpecsSystem Spec
01 Nov 2011   #9
zhelev81

Windows 7 Ultimate
 
 

my computer is now freezing every 20 minutes .... what is going on ,i have never had any freezes .... this happened after this driver check thing ((
any solution ?
My System SpecsSystem Spec
01 Nov 2011   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by zhelev81 View Post
my computer is now freezing every 20 minutes .... what is going on ,i have never had any freezes .... this happened after this driver check thing ((
any solution ?
First have you run memtest?

Second you can (as indicated in the instructions) turn verifier off.

I do understand how frustrating this can be but we have to focus on one thing at a time and eliminate it as a possible cause, then move on, not jump back and forth.
My System SpecsSystem Spec
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 Explorer.exe is crashing 0xc0000005 ...... any help ?




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