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#1
Runtime Error when uninstalling programs
I get an error message when I try to uninstall HP Photosmart Essential 3.5 and HP Smart Web Printing. I bought a different printer, so I don't need that software anymore.
Here is the message when uninstalling: "Runtime error. This application has requested the runtime to terminate it in an unusual way." I tried uninstalling through the Control Panel and through the Start Menu programs shortcut. I got the message both times.
Here is the "stopped working" message:
"Problem signature:
Problem Event Name: APPCRASH
Application Name: hpzscr01.EXE
Application Version: 13.0.445.0
Application Timestamp: 4a734602
Fault Module Name: hpzscr01.EXE
Fault Module Version: 13.0.445.0
Fault Module Timestamp: 4a734602
Exception Code: 40000015
Exception Offset: 000b482d
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ed30
Additional Information 2: ed30fc4490e0376f9390db12319727eb
Additional Information 3: 8326
Additional Information 4: 8326eed708335d9248cc8a1cb2732ffb"
Is there a way to uninstall them? Or a freeware program that will work?
I scanned for viruses and the scan was clean.
Thank you.
Last edited by GrapeLivre; 02 Nov 2011 at 14:39. Reason: Forgot to add something