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Windows 7: Runtime Error when uninstalling programs

02 Nov 2011   #1
GrapeLivre

Windows 7 Home Premium 64x
 
 
Runtime Error when uninstalling programs

I get an error message when I try to uninstall HP Photosmart Essential 3.5 and HP Smart Web Printing. I bought a different printer, so I don't need that software anymore.

Here is the message when uninstalling: "Runtime error. This application has requested the runtime to terminate it in an unusual way." I tried uninstalling through the Control Panel and through the Start Menu programs shortcut. I got the message both times.

Here is the "stopped working" message:
"Problem signature:
Problem Event Name: APPCRASH
Application Name: hpzscr01.EXE
Application Version: 13.0.445.0
Application Timestamp: 4a734602
Fault Module Name: hpzscr01.EXE
Fault Module Version: 13.0.445.0
Fault Module Timestamp: 4a734602
Exception Code: 40000015
Exception Offset: 000b482d
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ed30
Additional Information 2: ed30fc4490e0376f9390db12319727eb
Additional Information 3: 8326
Additional Information 4: 8326eed708335d9248cc8a1cb2732ffb"

Is there a way to uninstall them? Or a freeware program that will work?

I scanned for viruses and the scan was clean.

Thank you.


My System SpecsSystem Spec
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02 Nov 2011   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

My System SpecsSystem Spec
02 Nov 2011   #3
GrapeLivre

Windows 7 Home Premium 64x
 
 

When I open Revo Uninstaller, those programs aren't listed.
My System SpecsSystem Spec
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02 Nov 2011   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by GrapeLivre View Post
When I open Revo Uninstaller, those programs aren't listed.
Try the Hunter Mode Revo Uninstaller Pro - Video
Also reinstall Download Details - Microsoft Download Center - Visual C++ 2008 SP1 Redistributable Package (x86)
My System SpecsSystem Spec
03 Nov 2011   #5
GrapeLivre

Windows 7 Home Premium 64x
 
 

The Hunter Mode didn't work either. It kept saying: "No installation package found!" and "Get more information for the application from the main windows and try to uninstall manually!"

I downloaded the Visual C++ then installed it. It still didn't work.
My System SpecsSystem Spec
04 Nov 2011   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by GrapeLivre View Post
The Hunter Mode didn't work either. It kept saying: "No installation package found!" and "Get more information for the application from the main windows and try to uninstall manually!"

I downloaded the Visual C++ then installed it. It still didn't work.
Try to download the HP software and install it then try to remove it. Because it might replace the missing files.
My System SpecsSystem Spec
09 Nov 2011   #7
GrapeLivre

Windows 7 Home Premium 64x
 
 

Sorry I haven't responded sooner. I haven't been feeling well.

The HP site says the software is no longer available for download. It was replaced with a different program. I don't have the CD for it. There are other links for the software, but I'm not sure if they are good.
My System SpecsSystem Spec
09 Nov 2011   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by GrapeLivre View Post
Sorry I haven't responded sooner. I haven't been feeling well.

The HP site says the software is no longer available for download. It was replaced with a different program. I don't have the CD for it. There are other links for the software, but I'm not sure if they are good.
We have to find that software somehow to download it. It's like reverse engineering since uninstall is not working and there is no uninstaller when we install the program it will replace the bad uninstaller with a good one. Then using that we can remove the program, Does that make sense?
My System SpecsSystem Spec
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 Runtime Error when uninstalling programs




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