please i got this problem windows crashes!!!


  1. Posts : 1
    Windows 7 Home Premium 32bit.
       #1

    please i got this problem windows crashes!!!


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d6727a7
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.1.7601.17651
    Fault Module Timestamp: 4e2111bf
    Exception Code: c0000005
    Exception Offset: 00047dd5
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    Hard to be certain until you include a dump (follow the instructions at the top of the thread.) but run the scan below and see if any errors are corrected.

    SFC /SCANNOW Command - System File Checker

    If nothing shows up, run a Search for Updates from the Windows Update screen.

    An AV/Malware scan is in order too.
      My Computer


 

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