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Windows 7: BSOD with uTorrent Open

03 Nov 2011   #1

Windows 7 64 Bit
 
 
BSOD with uTorrent Open

Hi Guys,

I've seen a few threads with people having such a problem when uTorrent is open. I have McAfee installed on my system, would that be the cause?

My computer is a Dell XPS 17 with windows 7 64-bit. Here is what I get when the computer is turned on after the BSOD crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001749B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102211-19780-01.dmp
C:\Users\Marcelo\AppData\Local\Temp\WER-133209-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help is appreciated.

My System SpecsSystem Spec
.

04 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ms19 View Post
Hi Guys,

I've seen a few threads with people having such a problem when uTorrent is open. I have McAfee installed on my system, would that be the cause?

My computer is a Dell XPS 17 with windows 7 64-bit. Here is what I get when the computer is turned on after the BSOD crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001749B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102211-19780-01.dmp
C:\Users\Marcelo\AppData\Local\Temp\WER-133209-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help is appreciated.



We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
06 Nov 2011   #3

Windows 7 64 Bit
 
 

Hi,

I've done as required, don't know if it is correct, but anyways, the file is attached.

I didn't enter in safe mode. What I basically did was wait for the pc to crash and attached the minidump folder (which now had something in it, probably about the crash).

Any help is appreciated!

Thanks.
My System SpecsSystem Spec
.


06 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ms19 View Post
Hi,

I've done as required, don't know if it is correct, but anyways, the file is attached.

Any help is appreciated!

Thanks.
This single DMP points to your McAffee. I would remove and replace it with Microsoft Security Essentials


How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
Reply

 BSOD with uTorrent Open





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