|04 Nov 2011||#1|
BSOD, checking email/web browsing, error 0x0000003b
I have been receiving a BSOD System_Service_Exception for the past few weeks. I tried to do some troubleshooting on my own, and realized that AVG was clashing with my other AV, so I uninstalled AVG and the crashes became less frequent. Now my computer is acting up again, though the cause must be different as AVG is no longer on my system.
The crash frequently occurs when I am on my web browser, Chrome and Firefox on separate occasions. In fact, my computer suffered a BSOD no more than 40m ago while I was checking my e-mail. The system blames afd.sys on the previous two occasions. I've already spent a lot of time trying to figure it out, and decided it was time to ask for help.
OS: Win7 Professional 64-bit, OEM
Age (hardware): 22months old
Age OS: I have never re-installed, but I have restored to factory settings a few times. The latest restore was completed 6-7 days ago.
I have packaged my system health report, Windows_NT6_BSOD_jcgriff2, and my minidump folder (though I think it may be redundant; please let me know if it is).
Thank you for your time.
EDIT: my system health report says that there is my AV isn't detected, and that if I have one installed I should let action center know to stop checking. Action center detect my AV perfectly fine though, so I don't really know what that problem is, and I'm not sure if this information is relevant but I figured I should say something. Thanks again.
|My System Specs|
|04 Nov 2011||#2|
Dont use 2 or more antivirus in the same system!
Better uninstall all antivirus\security and download\install and use only Microsoft Security Essentials
Starting from e1y60x64.sys your Intel(R) 82567LM Gigabit Network Connection
Update these software\drivers
mdmxsdk.sys fffff880`097bb000 fffff880`097bf280 0x00004280 0x449716be 19-Jun-06 11:27:26 μμ Tppwr64v.sys fffff880`02fc6000 fffff880`02fcc000 0x00006000 0x4535e875 18-Oct-06 10:40:21 πμ fsvista.sys fffff880`02e6f000 fffff880`02e77000 0x00008000 0x47df6313 18-Mar-08 8:37:07 πμ smiifx64.sys fffff880`02e68000 fffff880`02e6f000 0x00007000 0x48280759 12-May-08 11:01:13 πμ e1y60x64.sys fffff880`03e00000 fffff880`03e50000 0x00050000 0x48af392e 23-Aug-08 12:09:50 πμ KMWDFILTER.sys fffff880`020f1000 fffff880`020fd000 0x0000c000 0x49f7f1c0 29-Apr-09 8:20:48 πμ XAudio64.sys fffff880`09f40000 fffff880`09f48000 0x00008000 0x49f89a93 29-Apr-09 8:21:07 μμ
Finish with these steps and post back with any results.
|My System Specs|
|10 Nov 2011||#3|
I have done as was suggested and have not suffered a BSOD in the past 5 days. It may be too early to celebrate, but hope seems to be reasonable.
For what it's worth, I uninstalled the 2nd anti-virus after my computer started to give me problems. Now, I am only running microsoft security essentials.
Thanks panais! I will post back by the end of the month, or if I receive a BSOD.
|My System Specs|
|Similar help and support threads for2: BSOD, checking email/web browsing, error 0x0000003b|
|email checking in access||Microsoft Office|
|BSOD while checking email or googling - ntoskrnl.exe||BSOD Help and Support|
|BSOD while browsing and gaming, most recent error 0x0000003B||BSOD Help and Support|
|BSOD While using ftp error 0x0000003b||BSOD Help and Support|
|Help ks.sys BSOD error 0x0000003B||BSOD Help and Support|
|BSOD Error 0x0000003B||BSOD Help and Support|
|Spell Checking when sending email||Browsers & Mail|
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 08:05 AM.