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Windows 7: BSOD, checking email/web browsing, error 0x0000003b


04 Nov 2011   #1
Narayx

Windows 7 Professional 64 bit
 
 
BSOD, checking email/web browsing, error 0x0000003b

I have been receiving a BSOD System_Service_Exception for the past few weeks. I tried to do some troubleshooting on my own, and realized that AVG was clashing with my other AV, so I uninstalled AVG and the crashes became less frequent. Now my computer is acting up again, though the cause must be different as AVG is no longer on my system.

The crash frequently occurs when I am on my web browser, Chrome and Firefox on separate occasions. In fact, my computer suffered a BSOD no more than 40m ago while I was checking my e-mail. The system blames afd.sys on the previous two occasions. I've already spent a lot of time trying to figure it out, and decided it was time to ask for help.

OS: Win7 Professional 64-bit, OEM

Age (hardware): 22months old

Age OS: I have never re-installed, but I have restored to factory settings a few times. The latest restore was completed 6-7 days ago.

I have packaged my system health report, Windows_NT6_BSOD_jcgriff2, and my minidump folder (though I think it may be redundant; please let me know if it is).

Thank you for your time.

EDIT: my system health report says that there is my AV isn't detected, and that if I have one installed I should let action center know to stop checking. Action center detect my AV perfectly fine though, so I don't really know what that problem is, and I'm not sure if this information is relevant but I figured I should say something. Thanks again.


My System SpecsSystem Spec
04 Nov 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

Dont use 2 or more antivirus in the same system!

Better uninstall all antivirus\security and download\install and use only Microsoft Security Essentials

Starting from e1y60x64.sys your Intel(R) 82567LM Gigabit Network Connection
http://downloadcenter.intel.com/Default.aspx

Update these software\drivers

Code:
mdmxsdk.sys        fffff880`097bb000    fffff880`097bf280    0x00004280    0x449716be    19-Jun-06 11:27:26 μμ                        
Tppwr64v.sys        fffff880`02fc6000    fffff880`02fcc000    0x00006000    0x4535e875    18-Oct-06 10:40:21 πμ                        
fsvista.sys        fffff880`02e6f000    fffff880`02e77000    0x00008000    0x47df6313    18-Mar-08 8:37:07 πμ                        
smiifx64.sys        fffff880`02e68000    fffff880`02e6f000    0x00007000    0x48280759    12-May-08 11:01:13 πμ                        
e1y60x64.sys        fffff880`03e00000    fffff880`03e50000    0x00050000    0x48af392e    23-Aug-08 12:09:50 πμ                        
KMWDFILTER.sys        fffff880`020f1000    fffff880`020fd000    0x0000c000    0x49f7f1c0    29-Apr-09 8:20:48 πμ                        
XAudio64.sys        fffff880`09f40000    fffff880`09f48000    0x00008000    0x49f89a93    29-Apr-09 8:21:07 μμ
How to find and update drivers? Read here Best way to update drivers for free?


Finish with these steps and post back with any results.
My System SpecsSystem Spec
10 Nov 2011   #3
Narayx

Windows 7 Professional 64 bit
 
 

I have done as was suggested and have not suffered a BSOD in the past 5 days. It may be too early to celebrate, but hope seems to be reasonable.

For what it's worth, I uninstalled the 2nd anti-virus after my computer started to give me problems. Now, I am only running microsoft security essentials.

Thanks panais! I will post back by the end of the month, or if I receive a BSOD.
My System SpecsSystem Spec
10 Nov 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Ok

Thanks for posting back.
My System SpecsSystem Spec
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 BSOD, checking email/web browsing, error 0x0000003b




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