Explorer.exe and Excel constantly unresponsive

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  1. Posts : 1
    Windows Pro 64
       #11

    Which OS, what version of office & when does it happen will help for start :)

    I have bailed out few users having same issue but I had some info on hand like OS & Office version & also what triggers the issue like opening file over network or a specific file which causes this.
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #12

    actually it's entirely possible we just fixed your problem. If you get another blue screen you should find a file in c:\windows\minidump
    Zip and upload it if it's created.
    I think we may have reassigned cpl's and fixed your problem just with that though.
      My Computer


  3. Posts : 15
    Windows 7 Enterprise 32-bit SP1
    Thread Starter
       #13

    Reply


    MS Windows 7 Enterprise 32-bit SP1

    For excel it happens everytime I try to SaveAs, and sometime when I open excel.
    For explorer, it happens when I try to open any window in explorer from the sstart menu or from my desktop, whenever I right click on anything on the start menu, when I open the start menu, or when I search for files. The problems with excel are consistent (freezes every time I try to SaveAs but not every time i open it) while the problems with explorer are less consistent (seems t happen every other time to every third time i try to open something). Nothing else stops working while this happens eaither, I can type documents and surf the net while explorer.exe is unresponsive, and I can even switch between applications using windowskey+tab, but everything else (desktop, task bar, start menue and any explorer windows) remains frozen.
      My Computer


  4. Posts : 15
    Windows 7 Enterprise 32-bit SP1
    Thread Starter
       #14

    reply


    Since i've restarted explorer.exe has only frozen once (huge improvement), but the desktop is still refreshing everytime i close a window. Also, excel still locks-up everytime i try to SaveAs...so I am still only getting school work done with recovered files and auto-save copies, which i can't actually save...There is noticable improvement, however.
      My Computer


  5. Posts : 6,668
    Windows 7 x64
       #15

    lets just try repairing the excel install now.
    HOW TO: Install or Repair Microsoft Excel Features in Excel 2000
    steps are little different for newer versions but that should point to how.

    Wouldn't hurt to run this again either.
    SFC /SCANNOW Command - System File Checker
      My Computer


  6. Posts : 15
    Windows 7 Enterprise 32-bit SP1
    Thread Starter
       #16

    Reply


    Exel now works (thanks so much I can do timework now) but sfc.scannow didn't find anything and I'm still having trouble with explorer.exe
      My Computer


  7. Posts : 6,668
    Windows 7 x64
       #17

    https://www.sevenforums.com/crashes-d...tructions.html
    following that will give me a copy of the application logs, it's possible I can find something there to explain explorer.
      My Computer


  8. Posts : 15
    Windows 7 Enterprise 32-bit SP1
    Thread Starter
       #18

    Reply


    Here it is.

    I'm running Windows 7 Enterprise 32-bit SP1. Not sure about previous 0S or OEM or not cause I'm not the original owner
      My Computer


  9. Posts : 6,668
    Windows 7 x64
       #19

    Not a ton of help just full of apphangs.
    Something I did notice though, how many security/firewall programs are you running?
    I see true suite I see norton, I see comodo.
    It's looks like a ton of them have been stacked up on each other.
    You should clean them all out and then pick just one.
      My Computer


  10. Posts : 15
    Windows 7 Enterprise 32-bit SP1
    Thread Starter
       #20

    Reply


    All I've got now is norton, and so far there's been no freezing since (crossed finger). However, the desktop still refreshes everytime i close an explorer window (not a bad thing...but odd) and I can't right click on anything in the start menu without the start menu closing followed by the desktop refreshing.

    I've also started getting a warning from Symantic Endpoint protection:

    A Potential threat has been detected on your computer

    An attempted Hostfile change has been detected
    Location:
    c:\windows\system32\svchost.exe

    Should I allow or block this when it pops up? It's recommended for me to block it, but is there a chance blocking it is causing my problems?
    Last edited by Camokid; 07 Nov 2011 at 18:30. Reason: adding more
      My Computer


 
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