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Windows 7: Explorer.exe and Excel constantly unresponsive


04 Nov 2011   #1

Windows 7 Enterprise 32-bit SP1
 
 
Explorer.exe and Excel constantly unresponsive

When trying to use microsoft excel, it constantly freezes and will not respond. Sometimes it freezes upon opening a file, but usually it is while I am trying to SaveAs new work or open a file after opening excel. It will continue to be unresponsive untill I close the program from the start menu, resulting in me having to start-over on a lot of my work. This will also freeze firefox AND excel if I try to open excel attachments from my e-mail.
Window's explorer constantly freezes, whenever I try to open anything on the start menue or files from my desktop. The taskbar seems to be nearly immune from problems until something else freezes up explorer.exe. Also, when explorer.exe DOES happen to work, my desktop will refresh everytime I exit from a window, as well as every time I right click on anything in the start menu. Not sure if that's a problem, because I don't know if it did that before, but I only started noticing it a few days ago.

This started a few days ago when I used the Comodo System Cleaner's disk cleaner to clean duplicates from my computer. I would restore my system to it's previous state but the only restore points I have were made after CSC did it's thing and the program was not set to back-up changes at the time.

I have .dmp files for both programs while they were unresponsive. Here's the links for the two of them since they're quite large and can't be uploaded here, so here's the links on rapidshare:

https://***************/files/3258160045/EXCEL.DMP.zip

https://***************/files/2504853...plorer.dmp.zip

My System SpecsSystem Spec
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04 Nov 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I have... issues with rapidshare.
Could you use the paperclip icon to attach them here?
My System SpecsSystem Spec
04 Nov 2011   #3

Windows 7 Enterprise 32-bit SP1
 
 
Reply

It doesn't let me...they're probably too big. They're 86 and 101 megabytes...is there another way?
My System SpecsSystem Spec
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04 Nov 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Is there anything in the c:\windows\minidump folder?
If there is you can zip and attach that. It's what I'm accustomed to working with anyhow.

If not following these instructions should produce one on the next crash.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

this will create a small file minidump, it's also possible someone without a dire aversion to rapidshare will help you, lol. Sorry it's just one of my quirks.
In the meantime this is a first step I give to just about everyone so it couldn't hurt to run it on your system.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
04 Nov 2011   #5

Windows 7 Enterprise 32-bit SP1
 
 
Reply

There's nothing in the folder, and nothing happens when I try to open sysdm.cpl, even when I try to run as administrator. I'm running the System File Checker right now, so I'll get back again when that's done.
My System SpecsSystem Spec
04 Nov 2011   #6

Windows 7 Enterprise 32-bit SP1
 
 
Reply

The scan says no integrity violations were found. Still no luck with sysdm.cpl, all that happens when I try to open it is the mouse does the blue spinning thing for a bit and then nothing happens.
My System SpecsSystem Spec
04 Nov 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

you have admin right? if so sysdm.cpl should open. Viruses can lock you out of cpl's
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
run a good scan with it after it's updated itself.

If that doesn't turn up anything Repair Install may be the easiest path.
My System SpecsSystem Spec
06 Nov 2011   #8

Windows 7 Enterprise 32-bit SP1
 
 
reply

here's the log file for malwarrebytes quick scan. should I remove the problems?

Malwarebytes' Anti-Malware 1.51.2.1300
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: 8088

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

11/6/2011 8:12:33 PM
mbam-log-2011-11-06 (20-12-23).txt

Scan type: Quick scan
Objects scanned: 226168
Time elapsed: 3 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPan el (Hijack.ControlPanelStyle) -> Value: ForceClassicControlPanel -> No action taken.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoPropertiesMyComputer (PUM.Disable.MCProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
My System SpecsSystem Spec
06 Nov 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Sorry took a nap, I would go ahead and fix that problem.
I think you'll find yourself able to access it again after rebooting.
My System SpecsSystem Spec
06 Nov 2011   #10

Windows 7 Enterprise 32-bit SP1
 
 
Reply.

Ecellent, got sysdm.cpl to work, made the changes, so now do I need to do anything to get the file?
My System SpecsSystem Spec
Reply

 Explorer.exe and Excel constantly unresponsive




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