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Windows 7: New PC Build, Unexpected Windows Restart

05 Nov 2011   #1
peezy

Windows 7 Professional 64-Bit
 
 
New PC Build, Unexpected Windows Restart

Built a new computer from scratch last night. Installed OS and drivers without a hitch; everything ran smoothly. Yet earlier this morning Windows restarted with an Event Problem screen.

I have the neccessary files for debugging instructed by this website. My system specs are on my profile. This is my first custom pc so any help would be greatly appreciated. Thanks!!


My System SpecsSystem Spec
.
05 Nov 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your graphics card driver is the cause

Run a RAM and GPU Test RAM - Test with Memtest86+
http://www.sevenforums.com/tutorials...test-occt.html

Post back with your results.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800869b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880131e39c8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+1759c8
fffff880`131e39c8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`060959c8 fffff880`13d47000 : 00000000`00000116 fffffa80`0869b4e0 fffff880`131e39c8 00000000`00000000 : nt!KeBugCheckEx
fffff880`060959d0 fffff880`13d46d0a : fffff880`131e39c8 fffffa80`0869b4e0 fffffa80`0ac8d960 fffffa80`0bc50410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06095a10 fffff880`1300ff07 : fffffa80`0869b4e0 00000000`00000000 fffffa80`0ac8d960 fffffa80`0bc50410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06095a40 fffff880`13039b75 : 00000000`ffffffff 00000000`0001bf23 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06095b20 fffff880`130382bb : 00000000`00000102 00000000`00000006 00000000`0001bf23 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`06095b50 fffff880`1300b2c6 : ffffffff`ff676980 fffffa80`0bc50410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`06095bf0 fffff880`13037e7a : 00000000`00000000 fffffa80`0c478010 00000000`00000080 fffffa80`0bc50410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`06095d00 fffff800`03169fee : 00000000`fffffc32 fffffa80`0ac90b60 fffffa80`06a0b040 fffffa80`0ac90b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06095d40 fffff800`02ec05e6 : fffff800`03044e80 fffffa80`0ac90b60 fffff800`03052cc0 00000000`00000246 : nt!PspSystemThreadStartup+0x5a
fffff880`06095d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+1759c8
fffff880`131e39c8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+1759c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Nov 2011   #3
peezy

Windows 7 Professional 64-Bit
 
 

Thanks for the prompt reply yowanvista. I will run these tests and let you know the results asap.
My System SpecsSystem Spec
.

05 Nov 2011   #4
peezy

Windows 7 Professional 64-Bit
 
 

I ran just a couple of passes of the memory test with no errors. I am almost certain it's the video card; my pc restarts every time i fiddle with the nVIDIA control panel. I'm trying to run OCCT 4.0 but I don't have the tests you specified. Please refer to the screen shot
My System SpecsSystem Spec
05 Nov 2011   #5
peezy

Windows 7 Professional 64-Bit
 
 

Anyone else have any ideas on how to correct this? please
My System SpecsSystem Spec
06 Nov 2011   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by peezy View Post
I ran just a couple of passes of the memory test with no errors. I am almost certain it's the video card; my pc restarts every time i fiddle with the nVIDIA control panel. I'm trying to run OCCT 4.0 but I don't have the tests you specified. Please refer to the screen shot
Seems that you havn't installed the latest DirectX9 components that OCCT requires
Download Details - Microsoft Download Center - DirectX End-User Runtime
My System SpecsSystem Spec
06 Nov 2011   #7
peezy

Windows 7 Professional 64-Bit
 
 

So I installed the Directx9 components and ran OCCT. As soon as I started the test the computer restarted, very similar to what happens when i run the Windows Rating Index test. Same BSOD problem signature. I also tried different drivers from Gigabyte and Nvidia. Any other suggestions? By the way, I appreciate your help on this. I really hope we can get to the bottom of this
My System SpecsSystem Spec
06 Nov 2011   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by peezy View Post
So I installed the Directx9 components and ran OCCT. As soon as I started the test the computer restarted, very similar to what happens when i run the Windows Rating Index test. Same BSOD problem signature. I also tried different drivers from Gigabyte and Nvidia. Any other suggestions? By the way, I appreciate your help on this. I really hope we can get to the bottom of this
This could indicate a hardware problem with your graphics card, an RMA would usually be the solution.
My System SpecsSystem Spec
06 Nov 2011   #9
peezy

Windows 7 Professional 64-Bit
 
 

Yowanvista,

I want to sincerely thank you, as you've been a big help and correct every step of the way. Replaced the GPU with a R68670 and its running flawlessly. 205fps on the OCCT. Thanks again, as I would have not been able to isolate the issue alone!
My System SpecsSystem Spec
Reply

 New PC Build, Unexpected Windows Restart




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