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Windows 7: BlueScreen when in Sleep mode .

05 Nov 2011   #1
Newbinline

win 7 64bit
 
 
BlueScreen when in Sleep mode .

Hi im new here,and i dont know squat about the inner workings of a computer.
I had set my Pc to Sleep for about one and a half hour ,upon my return it did not start again unless i power it up maniually.
I ran Blue Screen veiwer and this is what information i can provide due to my limited
knowlage of computers .

This is from ''WhoCrashed''

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 5.11.2011 18:40:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\110511-17877-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F4DA)
Bugcheck code: 0x100000B8 (0xFFFFF880009BD040, 0xFFFFFA800747C620, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


Other information came from BsV.

Crash List


Created by using BlueScreenView

Caused By Driver: Hal.dll
Caused By Address: hal.dll+13552
Crash Address :ntoskrnl.exe+7f4da

I dont know if this can help ,but please tell me if i can provide further information ,
and how.

I hope you can help me , Thanks in advance

Allso i found a mini dump file ,i dont know how to read it but i maybe able to Attach it to this thread ,but i dont know if that´s safe .


My System SpecsSystem Spec
.
05 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Newbinline View Post
Hi im new here,and i dont know squat about the inner workings of a computer.
I had set my Pc to Sleep for about one and a half hour ,upon my return it did not start again unless i power it up maniually.
I ran Blue Screen veiwer and this is what information i can provide due to my limited
knowlage of computers .

This is from ''WhoCrashed''

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 5.11.2011 18:40:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\110511-17877-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F4DA)
Bugcheck code: 0x100000B8 (0xFFFFF880009BD040, 0xFFFFFA800747C620, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


Other information came from BsV.

Crash List


Created by using BlueScreenView

Caused By Driver: Hal.dll
Caused By Address: hal.dll+13552
Crash Address :ntoskrnl.exe+7f4da

I dont know if this can help ,but please tell me if i can provide further information ,
and how.

I hope you can help me , Thanks in advance

Allso i found a mini dump file ,i dont know how to read it but i maybe able to Attach it to this thread ,but i dont know if that´s safe .
I am afraid Blue screen view (and who crashed) often incorrectly blame OS files.


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




My System SpecsSystem Spec
05 Nov 2011   #3
Newbinline

win 7 64bit
 
 

Ok , i zipped the Dump file and here it is .
I hope it can tell us what happend.
My System SpecsSystem Spec
.

05 Nov 2011   #4
Newbinline

win 7 64bit
 
 

I am afraid Blue screen view (and who crashed) often incorrectly blame OS files.


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




[/QUOTE]

Have you had any luck on decyphering the Dump file ,i dont understand how any of this works
Or anyone...
My System SpecsSystem Spec
05 Nov 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Newbinline View Post
Ok , i zipped the Dump file and here it is .
I hope it can tell us what happend.

Two issues

1-Your avast. remove and replace with Microsoft Security Essentials.

http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows



2-SPTD.SYS


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before sucessful

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
Reply

 BlueScreen when in Sleep mode .




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