BSOD playing BF3, multiple errors inside

zellogs · 05 Nov 2011

Hello, I've bought a new computer and I've playing battlefield 3 and I've been getting bluescreens at random intervals, 5 minutes into the game this morning, yesterday I played for hours without one. I've had 4 in total over the course of 6 hours playing. I've attached the files that were requested in the sticky & also my minidumps.

My windows is 64 bit, retail, just got installed this week, my hardware is all new, it got tested at the pc shop for over 24 hours under heavy load with no issues, so this is a bit worrying =(

I managed to keep 2 of the 4 bluescreen extra info -
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002FF9DD3
BCP3: FFFFF880055515A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110511-5382-01.dmp
C:\Users\Luke\AppData\Local\Temp\WER-7035-0.sysdata.xml

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: a
BCP1: 0000000000000100
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002E8ABB6
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I also ran the windows system checker 5 times and it didn't find any errors. Any help you could possibly give me would be greatly appreciated =) ty

zellogs · 16 Nov 2011

I had no bluescreens for 4 days doing the same thing, then got 3 within 12 hours of each other - heres the extra dump files, maybe someone will be able to help me this time =)

FredeGail · 18 Nov 2011

Hello Zellogs, welcome.

Apologize for late answer.
I will guide you through some steps and i'm sure we'll get this fixed.

Update DirectX files
One of your dump reported bad DirectX files.
Update: Download Details - Microsoft Download Center - DirectX End-User Runtime

Update your video driver
Also, one of your BSOD's was probably caused by your Nvidia driver, follow the process below.

i) Find your driver here, save it to your desktop
ii) Download Driver sweeper, for the leftover files
iii) Uninstall your driver from the Control Panel
iv) While rebooting, go into safe-mode without internet (tip: plugout your LAN cable or disconnect wireless)
v) Run Driver Sweeper, click all the Nvidia components and analyse them
vi) Clean them all
vii) Head into Windows, without internet
viii) Install the Driver from the desktop

Looks like it's only 10 days ago you updated it, but try doing it like above.

Summary

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis with Summary                                   *
*                                                                             *
*******************************************************************************

Code:

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiCheckConditionDeviceCommand+8c )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck C2, {7, 109b, 86fbd80, fffffa8008b62720}

GetPointerFromAddress: unable to read from fffff800030fb100
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )

Remove any overclocks

Thank you for your attention.
Fred.