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Windows 7: BSOD while viewing videos - Locale ID 16393

06 Nov 2011   #1
vishnur

Windows 7 Ultimate 32 Bit
 
 
BSOD while viewing videos - Locale ID 16393

Unable to browse or use system as Blue Screen appears every 20-30 minutes and the system restarts.

Would appreciate if someone could help by debugging or offering a solution

I've attached the necessary files as per the instruction and spec is given below.

OS: Windows 7Ultimate
- ACER make machine
- x86 (32-bit)
- 3 GB RAM - Full retail version OS
- 320 GB HDD
- Intel Dual Core E5300 processor
- Acer 22" monitor
- Hardware is 10 months old - Reinstalled OS three months ago due to repeat Blue screen issues
- All latest windows updates applied
- Only standard software like MS Office, Adobe Acrobat, Winamp, Winrar, VLC player, Mozilla etc are installed
- This system is mainly used only for browsing the web and watching movies

Regs

V



My System SpecsSystem Spec
.
06 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by vishnur View Post
Unable to browse or use system as Blue Screen appears every 20-30 minutes and the system restarts.

Would appreciate if someone could help by debugging or offering a solution

I've attached the necessary files as per the instruction and spec is given below.

OS: Windows 7Ultimate
- ACER make machine
- x86 (32-bit)
- 3 GB RAM - Full retail version OS
- 320 GB HDD
- Intel Dual Core E5300 processor
- Acer 22" monitor
- Hardware is 10 months old - Reinstalled OS three months ago due to repeat Blue screen issues
- All latest windows updates applied
- Only standard software like MS Office, Adobe Acrobat, Winamp, Winrar, VLC player, Mozilla etc are installed
- This system is mainly used only for browsing the web and watching movies

Regs

V
Blamed on TCPIP.SYS usually is your malware app. I would remove McAffee and replace with Microsoft Security essentials at least to test.


How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
06 Nov 2011   #3
vishnur

Windows 7 Ultimate 32 Bit
 
 

Hi Zigzag3143

I just uninstalled MCAfee and now without ant anti virus protection but after i uninstalled and restarted, the system showed the same blue screen and crashed!

I'm not sure if MCAfee was the prob....this is the same software I'm using on my laptop and my dad's system (Acer system with exact same specs as mine...we got it together...) too....
My System SpecsSystem Spec
.

06 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by vishnur View Post
Hi Zigzag3143

I just uninstalled MCAfee and now without ant anti virus protection but after i uninstalled and restarted, the system showed the same blue screen and crashed!

I'm not sure if MCAfee was the prob....this is the same software I'm using on my laptop and my dad's system (Acer system with exact same specs as mine...we got it together...) too....
We asked you remove McAffee because it is a know cause of BSOD's. You can always install Microsoft Security essentials as indicated in the earlier posts


Since netio.sys is an OS fle please run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before sucessful

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
08 Nov 2011   #5
vishnur

Windows 7 Ultimate 32 Bit
 
 

I used the SFC more than three items and every time it returned that everything was normal and running fine....

I noticed that my utorrent was running and with that application on it kept showing blue screens very often...when i removed it, the blue screens disappeared....

Then i tired bittorrent and the same thing started, the BSOD were back again!

Obviously I cant stop using torrents, What do I do now?
My System SpecsSystem Spec
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 BSOD while viewing videos - Locale ID 16393




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