| Windows 7: need some help with a BSOD issue |
06 Nov 2011
|
#1 | | |
need some help with a BSOD issue I bought my system a few months ago, last month I installed a intel ssd and also bought a virus+firewall software. I could not install the ssd driver for the disk was not in the package. It was suppose to come with one. I downloaded intels toolbox and that could not install the driver from there for it kept giving me a notification of a error. I went to intels website again and downloaded the driver iso and burnt that to a disk. upon install that gives some sort of incompatibly 32bit and 64 bit error. after 2 weeks of the ssd, and virus software install I been getting BSOD about every 3 days. I finally yesterday backed up my data and redid my os and reinstalled a few necessary programs only, and earlier today I get another BSOD.
programs installed
ZoneAlarm Extreme security suite
firefox
Ultra Hal
winamp
and a few others
System specs
Gateway fx 6950-51
core i7 2600
8 gigs of ddr3
intel x25v sata 40 gb ssd (main drive)
1tb hard drive (original system drive being used for storage drive)
please any help with with this would be greatly appreciated
here are the needed files as asked for with BSOD issues
EDIT: operating system is windows 7 home premium 64 bit
Last edited by xialed; 15 Dec 2011 at 02:53 PM..
| My System Specs |
| System Manufacturer/Model Number gateway fx 6850 OS windows7 64bit CPU core i7 2600 Motherboard stock Memory 8 GB Graphics Card Nvida Geforce GT 440 Sound Card Nvidia High Definition Audio Monitor(s) Displays 1 Asus Screen Resolution 1440x900 Keyboard stock Mouse Logitech wireless m570 PSU stock Case Gateway Fx Cooling Stock Air Hard Drives Intel X25-v Sata 40 GB
stock hitachi 1Tb multi-spead Other Info Logitech G13 Advanced Gameboard
Wacom Intuos4 small tablet |
07 Nov 2011
|
#2 | | |
Ok I have been searching this site and I saw that ZoneAlarm might be causing this.
I went to there forums and found this sticky thread dated back for 2010 http://forums.zonealarm.com/showthread.php?t=72970
I would like to think they would of solved this by now, seeing how much ZoneAlarm costs and all
can someone please confirm whether or not this issue is causing my BSOD problem it would be greatly greatly appreciated thanks | My System Specs | | System Manufacturer/Model Number gateway fx 6850 OS windows7 64bit CPU core i7 2600 Motherboard stock Memory 8 GB Graphics Card Nvida Geforce GT 440 Sound Card Nvidia High Definition Audio Monitor(s) Displays 1 Asus Screen Resolution 1440x900 Keyboard stock Mouse Logitech wireless m570 PSU stock Case Gateway Fx Cooling Stock Air Hard Drives Intel X25-v Sata 40 GB
stock hitachi 1Tb multi-spead Other Info Logitech G13 Advanced Gameboard
Wacom Intuos4 small tablet |
07 Nov 2011
|
#3 | | Windows 7 Ultimate 64bit SP1 |
Hi.
Yes zonealarm in some cases cause bsod.
Please remove it for testing purposes. | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2 |
08 Nov 2011
|
#4 | | |
panais Thanks for the reply,
I Disabled NetBIOS over TCP/IP to see if that solved the BSOD issue yesterday, as the ZoneAlarm forums sticky suggested. I left my machine on over night and no BSOD yet. I'm still praying that fixes the issue. If this is the fix, does this mean I will not be able to connect to a home media server? I was planning on building one someday soon. | My System Specs | | System Manufacturer/Model Number gateway fx 6850 OS windows7 64bit CPU core i7 2600 Motherboard stock Memory 8 GB Graphics Card Nvida Geforce GT 440 Sound Card Nvidia High Definition Audio Monitor(s) Displays 1 Asus Screen Resolution 1440x900 Keyboard stock Mouse Logitech wireless m570 PSU stock Case Gateway Fx Cooling Stock Air Hard Drives Intel X25-v Sata 40 GB
stock hitachi 1Tb multi-spead Other Info Logitech G13 Advanced Gameboard
Wacom Intuos4 small tablet |
08 Nov 2011
|
#5 | | |
all was going good today until I started downloading a program. and yup you guessed it another BSOD.
this time I had set up previously for my pc not to restart after a BSOD, so I can post the error code up here.
here is the error code that shows up on the BSOD screen
*** stop: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000406f8, 0xFFFFF80002E8DEC8)
Please can someone decipher this error for me, many thanks Sincerely Xialed | My System Specs | | System Manufacturer/Model Number gateway fx 6850 OS windows7 64bit CPU core i7 2600 Motherboard stock Memory 8 GB Graphics Card Nvida Geforce GT 440 Sound Card Nvidia High Definition Audio Monitor(s) Displays 1 Asus Screen Resolution 1440x900 Keyboard stock Mouse Logitech wireless m570 PSU stock Case Gateway Fx Cooling Stock Air Hard Drives Intel X25-v Sata 40 GB
stock hitachi 1Tb multi-spead Other Info Logitech G13 Advanced Gameboard
Wacom Intuos4 small tablet |
08 Nov 2011
|
#6 | | Windows 7 Pro x64 -- PCLinuxOS KDE4 FullMonty 2011 Melbourne Australia |
Have you got the latest firmware on that SSD? I know other makers are having real problems getting it right. I've updated my corsair force 3 two times now. It's getting better but still not 100% | My System Specs | | System Manufacturer/Model Number Custom OS Windows 7 Pro x64 -- PCLinuxOS KDE4 FullMonty 2011 CPU i7-875k @ Turbo - 7,6,5,5 - 3.6ghz Motherboard Asus P7P55D-E Deluxe Memory Corsair CMD8GX3M4A1600C8 8gb Graphics Card Asus EAH5850 DirectCU/2DIS/1GD5 Sound Card On Board Monitor(s) Displays Samsung SyncMaster T220 - Panasonic VT30a 50" Screen Resolution 1680x1050 - Keyboard Logitech Wireless MK700 Mouse Logitech Wireless MX620 PSU Corsair HX-850 Power Supply Case Coolmaster HAF 932 Cooling Corsair H50 Hard Drives Corsair Force 3 SSD 120GB x 2 ::
WD VelociRaptor 150GB WD1500HLFS x 2 Internet Speed Good enough for now Other Info Voip. Insanely cheap phone calls. |
08 Nov 2011
|
#7 | | |
Thanks Hipster Doofus for the reply
so those errors are due to SSD drivers? I was praying it was not my Ram 
it is impossible for me to get the ssd drivers atm, toolbox driver update fails, and download iso after burnt to disk the exe says not happening in so many words. I have to contact intel and hopefully they can send me a disk or do something. | My System Specs | | System Manufacturer/Model Number gateway fx 6850 OS windows7 64bit CPU core i7 2600 Motherboard stock Memory 8 GB Graphics Card Nvida Geforce GT 440 Sound Card Nvidia High Definition Audio Monitor(s) Displays 1 Asus Screen Resolution 1440x900 Keyboard stock Mouse Logitech wireless m570 PSU stock Case Gateway Fx Cooling Stock Air Hard Drives Intel X25-v Sata 40 GB
stock hitachi 1Tb multi-spead Other Info Logitech G13 Advanced Gameboard
Wacom Intuos4 small tablet |
08 Nov 2011
|
#8 | | Windows 7 Ultimate SP1 X64/ linux in VM NW Florida |
When you downloaded the firmware ISO file, did you burn it to disk. You can't copy it, you have to burn it to disk for it to be bootable. I have never had a problem updating firmware on my Intel. Did you burn it and then boot from the CD?
Also, to test your ram, use memtest86 and run it for 7 passes. How to run memtest86 | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built- Always under construction OS Windows 7 Ultimate SP1 X64/ linux in VM CPU Intel i7-3770K Motherboard Asus Maximus V Extreme Z77 Memory 8GB G.Skill Ripjaws Z DDR3-2400 (2X4GB) Graphics Card EVGA GTX 670 SC 4GB Sound Card On Board Monitor(s) Displays Asus 24" LCD Screen Resolution 1920X1080 Keyboard Logitech G510 Mouse Logitech G500 PSU CORSAIR AX850 Case Cooler Master HAF X Cooling Custom Water Cooling Hard Drives Samsung 840 Pro 256 GB, Samsung 840 Pro 256 GB, Samsung 830 256GB, Samsung HD103SJ 1TB . External HD- Black X dock esata 1TB Samsung Spinpoint, Rosewill USB 3.0 dock 1TB Samsung Spinpoint Internet Speed carrier pigeon speed Antivirus MSE/MBAM Browser ie8 Other Info 2nd Rig,Windows 7 Ultimate SP1 X64, i7-2600K, Asrock P67 Extreme 4, 8GB DDR3-2133, HAF XM case, Noctua NH-D14, Gigabyte HD6950 OC 1GB, 2 X Crucial M4 128GB, Asus 24" LED.
Laptop- Samsung RF711-SO1 17" i5-2310M, 8GB DDR3-1333, Crucial M4 and OCZ vertex2, Nvidia GT540M.Win 7 HP X64 SP1. |
09 Nov 2011
|
#9 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |
0x0000007f is hugely caused by ZoneAlarm/Firewall software
You should remove this software | My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System |
09 Nov 2011
|
#10 | | |
essenbe Thanks a lot, I will do a 6-7 pass mem test tonight, and post my results tomorrow.I did burn the 1st downloaded iso to a disk using nero, and it when tried to boot the disk gave a error. I through that disk in the trash. I downloaded again today, and burnt the iso to a disk again using nero. This time it booted successfully and loaded the firmware/ driver without any issues yowanvista Thanks you so much for letting me know that. looks like I have to go talk with ZoneAlarm to see if they can or will resolve this. I am a repeating customer with them, I really had no major issues with them before. the only other problem I had with there software was last year on a vista machine I had to disable there key logger program. for every key on my keyboard kept changing it's character with every press. Other than that I have been satisfied with there extreme suit. I really would hate to have to stop using it, but I hate these BSODs even more.
you all here been very generous, and I want to again thank you all for your kindness, time, help, and suggestions.
have a good night and see ya'll tomorrow with those mem test results | My System Specs | | System Manufacturer/Model Number gateway fx 6850 OS windows7 64bit CPU core i7 2600 Motherboard stock Memory 8 GB Graphics Card Nvida Geforce GT 440 Sound Card Nvidia High Definition Audio Monitor(s) Displays 1 Asus Screen Resolution 1440x900 Keyboard stock Mouse Logitech wireless m570 PSU stock Case Gateway Fx Cooling Stock Air Hard Drives Intel X25-v Sata 40 GB
stock hitachi 1Tb multi-spead Other Info Logitech G13 Advanced Gameboard
Wacom Intuos4 small tablet need some help with a BSOD issue problems? All times are GMT -5. The time now is 06:03 AM. | |