Toshiba hardware set up program always crashes


  1. Posts : 22
    Windows 7 home premium
       #1

    Toshiba hardware set up program always crashes


    My Toshiba hardware set up program crashes and I get this error message for it;
    Problem Event Name: APPCRASH
    Application Name: rundll32.exe_Shell32.dll
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc637
    Fault Module Name: msvcrt.dll
    Fault Module Version: 7.0.7600.16385
    Fault Module Timestamp: 4a5bda6f
    Exception Code: 40000015
    Exception Offset: 00056202
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081
    Additional Information 1: e165
    Additional Information 2: e1652446e2a08661f301069e3d3002c2
    Additional Information 3: b5d4
    Additional Information 4: b5d41abf30ccf3a8321b59a4ced6abd8

    Ive done malware and virus checks which come back clear as well as registry clean and defrag. Ive done a system file scan which reports corrupt system files but unable to fix. Can anyone help, cheers, Jeff
      My Computer


  2. Posts : 1
    Windows Xp
       #2

    Sir try to uninstall "bluetooth stack for windows" then try again.
      My Computer


  3. Posts : 22
    Windows 7 home premium
    Thread Starter
       #3

    Thankyou for your suggestion. Bluetooth stack for windows does not appear on the control panel uninstall list so I tried to install it first instead but got another error message during the install procedure saying error 2753 file setupdiu.exe is not marked for installation. So it appears there is more than one problem, cheers, Jeff
      My Computer


  4. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #4

    You may need to run the system file checker more than once.

    SFC /SCANNOW Command - System File Checker
      My Computer


  5. Posts : 22
    Windows 7 home premium
    Thread Starter
       #5

    Ive done at least half a dozen sfc runs without success as well as restoring the system back as far as practical so I'm at a loss what to do next. Jeff
      My Computer


 

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