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Windows 7: BSOD while gaming/browsing


08 Nov 2011   #1

Windows 7 Professional 64bit
 
 
BSOD while gaming/browsing

Hello all,

So recently I started experiencing random BSOD (Windows has encountered a fatal error and must close to prevent damage) while gaming (playing World of Warcraft & Final Fantasy XI). I had planned on reformatting in the near future to get rid of other versions of Windows/Linux I wasn't using anymore. I was hoping maybe the issue would be resolved after I did that, but apparently it didn't go away. More recently I've had a couple BSOD while browsing online.. Here are some of my system specs (system is about 2 years old, built it myself):

OS - Windows 7 Professional 64 bit
Motherboard: Gigabyte MA785GM-US2H
Processor: AMD Athlon II X2 240 Dual Core
Graphics: BFG GeForce 9800 GT 1GB
450 Watt Power Supply
1 TB HD

Attached my zipped file with memory dumps & perf. report;

At first I thought it was RAM.. did a memory diagnostic test and received no errors..

Any suggestions or assistance is appreciated!

My System SpecsSystem Spec
.

08 Nov 2011   #2

Windows 7 Professional 64bit
 
 
Crash dumps

I opened my dumps in WinDbg, and found something is causing csrss.exe to close;
not sure how to identify which driver could be the culprit, any assistance would be greatly appreciated!

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0280a000 PsLoadedModuleList = 0xfffff800`02a4f670
Debug session time: Sat Nov 5 01:27:55.397 2011 (GMT-5)
System Uptime: 0 days 1:48:03.020
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8004fe9280, fffffa8004fe9560, fffff80002b8a8b0}

Probably caused by : csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8004fe9280, Terminating object
Arg3: fffffa8004fe9560, Process image file name
Arg4: fffff80002b8a8b0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa8004fe9280

IMAGE_NAME: csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000

PROCESS_NAME: csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR: 0xF4_C0000005

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`043d00e8 fffff800`02c115e2 : 00000000`000000f4 00000000`00000003 fffffa80`04fe9280 fffffa80`04fe9560 : nt!KeBugCheckEx
fffff880`043d00f0 fffff800`02bbe99b : ffffffff`ffffffff fffffa80`0562fa00 fffffa80`04fe9280 fffffa80`04fe9280 : nt!PspCatchCriticalBreak+0x92
fffff880`043d0130 fffff800`02b3e448 : ffffffff`ffffffff 00000000`00000001 fffffa80`04fe9280 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
fffff880`043d0180 fffff800`02885ed3 : fffffa80`04fe9280 fffff800`c0000005 fffffa80`0562fa00 00000000`02370a40 : nt!NtTerminateProcess+0xf4
fffff880`043d0200 fffff800`02882470 : fffff800`028d267f fffff880`043d0b78 fffff880`043d08d0 fffff880`043d0c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`043d0398 fffff800`028d267f : fffff880`043d0b78 fffff880`043d08d0 fffff880`043d0c20 00000000`023715f0 : nt!KiServiceLinkage
fffff880`043d03a0 fffff800`028862c2 : fffff880`043d0b78 00000000`77229c12 fffff880`043d0c20 00000000`023710c8 : nt! ?? ::FNODOBFM::`string'+0x49874
fffff880`043d0a40 fffff800`02884e3a : 00000000`00000001 00000000`02370ff8 00000000`0238e001 00000000`77229c12 : nt!KiExceptionDispatch+0xc2
fffff880`043d0c20 00000000`77229a9b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02371000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77229a9b


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID: X64_0xF4_C0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -show D1
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
My System SpecsSystem Spec
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 BSOD while gaming/browsing




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