Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random crash that deleted User Account and all files.


08 Nov 2011   #1

Windows 7 Home Premium 32bit
 
 
Random crash that deleted User Account and all files.

HP G62 Notebook

Sorry for the title, there was no error code. I'll explain as best i can as i've never seen any computer do this before.

On the laptop playing football manager 2012, computer crashes. I reboot and it goes to some system recovery program (most possibly HP's own). So i reboot from scheduled restore point(2 weeks before hand) and windows 7 loads up.

My user account is gone, all the files have disappeared. I go on to my girlfriends user account and nothing is gone, the pictures she uploaded from the previous day are still on there.

Just can't explain why it happened, i don't even know why the laptop crashed. On my gf's user account i tried to access the files but they are obviously not in the same location. I havent tried a recovery program as of yet as im not sure which one to use. I would rather know what the problem is and if it can be fixed without those means but if not it doesn't matter.

Would really appreciate the help.

My System SpecsSystem Spec
.

08 Nov 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

run
SFC /SCANNOW Command - System File Checker
and
Disk Check

user account files were in use at the time of the crash and are quite possibly damaged resulting in the account not being displayed.
This is the best two steps to start with I think.
My System SpecsSystem Spec
Reply

 Random crash that deleted User Account and all files.




Thread Tools



Similar help and support threads for2: Random crash that deleted User Account and all files.
Thread Forum
Changing User Account Type - User to Guest - File Deleted System Security
user account not deleted General Discussion
Solved Help Please, deleted my user account General Discussion
Deleted user account reappears at login General Discussion
Recovering a Deleted User Account General Discussion
Windows deleted my user account BSOD Help and Support
Recover deleted data from a deleted user account? Chillout Room

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:47 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33