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Windows 7: BSOD related to video card


11 Nov 2011   #1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD related to video card

Windows 7 Ultimate - x64 - ΟΕΜ - age of system (hardware): 3+ years old - age of OS installation: about 2 years old - video card: xfx Radeon 4670


Hi...

It's been a few months that I have this problem which is getting worse and worse. The PC is keep crashing. I thought that the problem was video card related. I removed the card (an XFX Radeon 4670) and I used the motherboard's integrated VGA (Intel GMA 3100). It seemed that the problem disappeared completely. I shipped the Radeon to the company, they tested it but they didn't find anything wrong with it. But just in case they sent me another one. Surprise, surprise, the problem appeared again. I wonder if anyone could help me.


My System SpecsSystem Spec
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11 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ifiwasadog View Post
Windows 7 Ultimate - x64 - ΟΕΜ - age of system (hardware): 3+ years old - age of OS installation: about 2 years old - video card: xfx Radeon 4670


Hi...

It's been a few months that I have this problem which is getting worse and worse. The PC is keep crashing. I thought that the problem was video card related. I removed the card (an XFX Radeon 4670) and I used the motherboard's integrated VGA (Intel GMA 3100). It seemed that the problem disappeared completely. I shipped the Radeon to the company, they tested it but they didn't find anything wrong with it. But just in case they sent me another one. Surprise, surprise, the problem appeared again. I wonder if anyone could help me.
There are several problems. We need to solve these first


1-ASACPI.SYS


The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOTbefore).

2-AVG.

Remove and replace with Microsoft Security essentials


Download tools and utilities | AVG Worldwide

AVG Removal Tool

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
11 Nov 2011   #3

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks a lot for the reply! I did what you said and I'll wait. I wonder what other problems you spotted...
My System SpecsSystem Spec
.


12 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ifiwasadog View Post
Thanks a lot for the reply! I did what you said and I'll wait. I wonder what other problems you spotted...
we usually need these to be resolved before the underlying cause becomes evident.

It is a good start and I wouldnt be surprised if the bsod's stop completely
My System SpecsSystem Spec
12 Nov 2011   #5

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Unfortunately it just happened again. Will it help if I upload the new .dmp file?
My System SpecsSystem Spec
12 Nov 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ifiwasadog View Post
Unfortunately it just happened again. Will it help if I upload the new .dmp file?

Cant hurt!
My System SpecsSystem Spec
12 Nov 2011   #7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok... here it is
My System SpecsSystem Spec
12 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ifiwasadog View Post
ok... here it is


Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

Some generic advice.

If you are overclocking STOP. return to the default settings at least for now.
If you are running a RAID update its driver.


You can read more on this error and what to try here... Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
13 Nov 2011   #9

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks again for the help. As I said at the beginning I'm convinced that is relevant to the video card. Since there is nothing wrong with the card itself, could the problem be in the PCI slot? I'm ready to order another motherboard, hoping to solve this very annoying situation.
My System SpecsSystem Spec
13 Nov 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ifiwasadog View Post
Thanks again for the help. As I said at the beginning I'm convinced that is relevant to the video card. Since there is nothing wrong with the card itself, could the problem be in the PCI slot? I'm ready to order another motherboard, hoping to solve this very annoying situation.
Can you try the pci card in another computer?
My System SpecsSystem Spec
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 BSOD related to video card




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