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Windows 7: BSOD :The driver detected a controller error on \Device\Ide\IdePort5.

13 Nov 2011   #1
mfx

Windows 7 Ultimate x64
 
 
BSOD :The driver detected a controller error on \Device\Ide\IdePort5.

Hi All

(Question : How do I verify what hard drive is installed on device5? I am going to try another sata cable once identified. In BIOS Sata 2 is the SSD and Sata 5 is the WD 150gb Raptor. Micron controller in BIOS relates to drives 6/7 & 8/9. Switched these of only impacted my DVD drive and the WD1TB data drive).

I have performed a resintall, restored from an windows image backup back in August which was performed after a fresh install.

Symptoms : Random bsod and some intermittent hanging for 1 to 2 mins. Suspected a new SSD drive which is what led to the reinstall. Ref previous thread :

http://www.sevenforums.com/crashes-d...ml#post1650806

Most current occurred when perfomering new backup in Windows7 data backup appears crashed during data transfer.

Pre Resintall actions :

Updated firmware to SSD and Bios to latest available from manufacturers websites.
Updated chipset drivers.
Updated all drivers available : Soundcard/GFX/Windows updates.
Ran Setools and all drives report back positive/ok.
Ran Eset Nod32 scan (smart scan) of whole system, all drives. Nothing found.
Ran AntiMalwareBytes nothing found.

Have attached the relevant analysis files and currently checking the following thread :

Computer lags every couple seconds

I know this is something to do with the SSD drive.

I am reluctant at the moment to perform chdsk /r as I believe this will lead to problems as one initiated and running, any problems I can not escape the loop. Reason it crashes and I canb not void/skip the chkdsk as the USB keyboard is disabled as soon as the chkdsk process (and option to cancel it) is presented on the bootup process screen. This incidentally is also what happened leading upto the reinstall back in August.

If there is nothing more I can do I will copy the image file to anopther hdd, REMOVE the SSD and send back under warranty.

Prior to that lets see what else can be resolved

Thanks

Mark

System :

System Manufacturer/Model Number : EVGA X55
OS : Windows 7 Ultimate x64 (Signature Edition non oem from Microsoft at launch).
CPU : i7920 2.66ghz
Motherboard : EVGA X55
Memory : 12gb Triple DDr1066mhz
Graphics Card(s) : ATI HD4870
Sound Card : RME Fireface 800
Monitor(s) Displays : Samsung 22" / Samsung172w
Screen Resolution : 1650x1080 / 1280x768
Hard Drives :
OCX SSD Vertex2 120gb
Maxtor Raptor 150gb
WD 1tb 64
WD 640gb
PSU : Seatronic Silent 650w
Case : Custom designed SilentCase
Cooling : Air
Keyboard : Microsoft Bulk Standard
Mouse : LogitechMX510
Internet Speed : 50MB Virgin


My System SpecsSystem Spec
.
13 Nov 2011   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking through the Event log, I see that this is a restore from the broken image
I would really suggest that you do a fresh clean install - otherwise things are going to get *really* complicated
(Like, you're already in the WGA grace period, because the hardware has been detected as changed)
Just don't activate the new install until you're happy with it.
My System SpecsSystem Spec
13 Nov 2011   #3
mfx

Windows 7 Ultimate x64
 
 

Ok Thanks Noel.

I really dont understand why it's already broken, thanks anhyway.

What I had simply done was a full reinstall from the original W7 retail disk and then installed the supplementary programs that I use regularly on the rig to create that image.

I'll close the thread and will do another fresh install

Create an image with all windows updates and ms office installed.

Then install the studio programs and do a second windows image back up.

The studio software takes, as a general rule, about 8-10 hours which is why I used the (what I thought was clean) windows install.

Something I have noticed is that chrome (used to view tvctachup and other onine tv) was constantly crashing or corrupt cache date. The software wouldnt install again or update so I deleted and resintalled. This took my system from version 13 - 15. I know it has nothing to do with controller drivers for the sat/ide but may again be linked.

I am off work this week so lots of spare time. Im going to use the same image from the SSD on to an IDE HD and see if that crashes (just to safe the pain of reinstalling everything). Will this SSD install image work ok on the normal sata drive?

OS already activated with 4 remaining. Saying that I haven't ever had issues with MS OS failing authentification when changing software (harddrives/graphics cards/soundcards, etc) as I can do this often.

Again thanks Noel (yes I want to keep it simple but I also dont want RSI from all the installing )

Peace

mark
My System SpecsSystem Spec
.

13 Nov 2011   #4
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

If you're still having issues after the fresh install.

D/L and run Western Digital Lifeguard – Quick Test and Extended Test.

For your external HDD, D/L and run Samsung ES tools – Drive Diagnostic test.

If you have suspicions about your SSD, install the OS on a HDD for testing. You can install a backup from your SSD to the HDD.
Not a good idea to install a backup from a HDD to the SSD, as the SSD needs to have correct alignment.

Also, if you are installing the OS to your SSD it is best to save/backup all your data, then secure erase the SSD and point the Windows 7 installer to a bare, unformatted SSD. Win7 will align and format it correctly.
To be sure the boot files stay on the SSD, this is a common problem, disconnect all other HDDs before the installation.

After the installation, ensure you have crash dumps enabled.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

Just for possible future reference,
Code:
Event[135]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2011-11-13T06:05:30.863
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MFXSOUND
  Description: 
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 323K             
_TC1 = 4             
_TC2 = 3             
_TSP = 6000ms             
_AC0 = 323K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 6553K             
_HOT = 0K             
_PSL - see event data.
Have you checked your system temps?
Check your CPU core temps with Real Temp , let us know what the temps are at idle and under load.

As Jon mentioned in your other thread, you are getting a lot of these errors:
Code:
Event[134]:
  Log Name: System
  Source: atapi
  Date: 2011-11-13T06:05:31.487
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: MFXSOUND
  Description: 
The driver detected a controller error on \Device\Ide\IdePort5.
There are 100's of these errors.

Do you have 2 CD/DVD drives?
Using IDE ports?
If yes, then if they are on the same IDE channel with incorrect jumper settings it will cause this error.
If the cd-rom jumpers are set as cable select then the IDE cable will not support it. You may have to Configure the jumpers to master/slave option.

You may need to update the SATA controllers, which version are you using?

Other errors found:
Code:
Event[140]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2011-11-13T06:05:29.038
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MFXSOUND
  Description: 
Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Event[142]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2011-11-13T06:05:29.038
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MFXSOUND
  Description: 
Performance power management features on processor 7 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Event[144]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2011-11-13T06:05:29.038
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MFXSOUND
  Description: 
Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Event[144]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2011-11-13T06:05:29.038
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MFXSOUND
  Description: 
Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Event[155]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2011-11-13T06:05:28.445
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MFXSOUND
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
These go on and on, this could be caused by CPU overheating.



Hopefully, these issues will be resolved with the fresh install.
Let us know how it's going.
My System SpecsSystem Spec
13 Nov 2011   #5
mfx

Windows 7 Ultimate x64
 
 

Ok Dave that's good clear advice.

I am up and running without any crashes...so far and I am monitoring over 24 hours.

I initially felt it was a corrupt SSD drive and install. Now I am wondering if it is something less obvious.

What I have done is downloaded the latest jMircon drivers from their website : JMB36X_WinDrv_R1.17.63_WHQL and installed this seems to have stopped the initial hanging when booting into OS/desktop. I have read on EVGA's forum (motherboard manufacturer) that the jMircon has caused inherent issues. However I need to point out the IDE 5 (i believe) is on the mother board and not the jMicron ports (6/7 + 8/9).

Also Chrome has been updated. Whilst Chrome appears not to be the main problem I do believe it was not helping. When opening version 13.xx it kept trying to restore from a crash (even when closed properly: file\exit or 'x' box). It also deleted (on several occassions) favourites which are now restored and would also report corrupt cache entries. No virus or malware as the system has been checked by eset nod/antimalware and MSE(now uninstalled). This I believe may have been causing issues with data throughput on the system. But I am not wholly convinced.

One more suspicion which is possibly clutching at straws. The GFX card and monitors. The master display I have force/swapped as the seconday and the secondary is the master. I can simply swap the leads over use the other DVI ports on the gFX card. Is leaving it to windows likely to cause any issues over swapping the leads?

So by tomorrow I do foresee doing a fresh reinstall with all drives detached etc. Keep me busy for 2-3 days :/

QUESTION :

I am going to use seatool or find a boot that will secure wipe the ssd.

Once this is done I do not need to do any alignment, partitioning or prep work. I can just simply insert the Windows7 install DVD and install fresh. Is that correct?

As I am stripping everything back to barebones I want to make sure there is nothing more I need to do please?

Many thanks for your time, it's appreciated.

Peace

Mark
My System SpecsSystem Spec
13 Nov 2011   #6
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Check the above post, I have been editing it as I find more information.

Have a look at this OCZ thread: How to Secure Erase Your OCZ SSD Using a Bootable Linux CD

Windows 7 will take care of everything need for the OS installation if you secure erase the SSD, leave it blank and un-formatted, then point the Windows 7 installer to the SSD.
It will align it correctly and format it for you, no prep work needed.

As mentioned in the above post, you may be having issues if you have 2 CD/DVD drives installed. If you do then un-plug one of them for the OS installation.
Also, un-plug all other Hard Drives, this will ensure that the boot files get onto the SSD.
My System SpecsSystem Spec
13 Nov 2011   #7
mfx

Windows 7 Ultimate x64
 
 

Hi Dave

What I have connected to the motherboard =

1 SSD (Shows as IDE Western Digital Lifeguard but is actually SATA is this relevant?)
3 Sata (All WD 1 x raptor 150GB / 1 x 1TB 64mb cache new network drive / 1 x WD 640GB)
1 DVD/CD Writer no more
1 External USB 1TB WD Drive

Ran the Western Digital Lifeguard and all drives reported fine.

As I write this I have had no more BSOD or crashs. If I do I will report back.

However after reading your post Dave and knowing PCs as well as i do ... reinstallation is inevitable. Saying that no glitching/hanging or resets... can I have a hald 'Amem' please

CPU overheating is something I hadn't thought about. I don't over clock even though the processor allows and neither the RAM which is 1600mhz but installed stock @ 1066mhz no timing ammendments.

Reason is I don't need a 'Performance' PC for over clocking gaming or kudos. Just handles the software I run much much better.

Main use is the odd game (I'm an addict to a few).

Main use Studio recording programs which run plugin programs which often consume more resources than the host program along with audio samples which are regularly held in memory. Any audio is then written to the hard drive but this is done on the raptor. Overall I have had no or minimal problems. What leads me to this explanation is that Cubase and plug-ins hog a lot of resources and tasks simultaneously and doesn't;t crash. However what I did discover is that there were 3 versions of the driver installed across the Windows system directories. This is now resolved. But I don't believe bears any relationship with the IDE 5 issue.

Will pop back in onthe next BSOD should it occur. So far 10 hours no bsod. hurrah fingers crossed.

http://www.youtube.com/watch?feature...uq57_bYM#t=88s
My System SpecsSystem Spec
13 Nov 2011   #8
mfx

Windows 7 Ultimate x64
 
 

PS NOEL and DAVE you are both stars and thank you very much for your help.

How do I dish out rep points etc please?
My System SpecsSystem Spec
13 Nov 2011   #9
mfx

Windows 7 Ultimate x64
 
 

OK it just replicated itself.

I keep missing the BSOD error 0x00 code but will catch it.

When it happens is after main monitor in full screen mode plyaing a game and secondary monitor is running chrome with tvcatchup. After exiting game and when I press the 'x' on chrom to close it - instant screen death.

Main error in 'Resource and Peformance Monitor' = Disk Busy 927 /sec Disk I/O is more than 500 (read/write) per second on disk 1.

Checked Disk1 in disk manager and indeed ssd.

I am in denial and will have to face the reality of a full reinstall...hey ho

When I last installed I did not align disk, security erase. I just let Windows7 do what it had to do and other drives were connected.

If it's all down to IDE Port 5 I am guessing as all the drivers and so on have been installed it's simply the SSD not being set up properly on the install, which I am guessing in turn meant certain controllers/drivers were not installed correctly.

Double grrr....it's not just the installs that grind me, its all thge authorisation and repetative data entry codes, user names and serials required.

Peace out .... sob
My System SpecsSystem Spec
14 Nov 2011   #10
mfx

Windows 7 Ultimate x64
 
 

One last thought.

Does it matter what sata socket on the motherboard it is on when installing Win7?

If it was initially installed on port 2 and was then changed to port 4 at a later stage would that impact the OS's performance or behaviour?


I have run the CPU temp see attached JPGs.
I am in the process (time permitting) in imaging the SSD to another harddrive which I should be fine with as I have a spare in good condition. This will, I imagine, eleminate the drive?

Thanks

MArk
My System SpecsSystem Spec
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 BSOD :The driver detected a controller error on \Device\Ide\IdePort5.




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