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Windows 7: BSOD when exiting ms excel 2010 and sometimes when restarting

13 Nov 2011   #1
hangtime21

Windows 7 Home Premium 64bit
 
 
BSOD when exiting ms excel 2010 and sometimes when restarting

Windows 7 Home Premium 64 bit (original OS)
The laptop is about 2 years now. I've tried re-installing office and it worked but then it blue screened again yesterday during an event we were having. I just also had a blue screen a while ago when restarting the system


My System SpecsSystem Spec
.
13 Nov 2011   #2
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello hangtime21 and welcome to SevenForums!

There's a couple of things to try here.
Let's start off with the basics.

Remove this
Code:
fffff880`09de9000 fffff880`09df2000   UrlFilter.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
It's your IObit software, either you have it removed and there's some leftover drivers, or it's broken.

Code:
fffff880`06200000 fffff880`0623f000   FileMonitor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0003F000
Extension or component to IObit.

Run SFC
This is just a command we recommend all doing. There's a tutorial for it below.

SFC /SCANNOW COMMAND

Carry on.
Frederik
My System SpecsSystem Spec
13 Nov 2011   #3
hangtime21

Windows 7 Home Premium 64bit
 
 

Hello, thank you for the reply. I hope this doesn't make me sound ignorant but what do you mean by "remove this"?
My System SpecsSystem Spec
.

13 Nov 2011   #4
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by hangtime21 View Post
Hello, thank you for the reply. I hope this doesn't make me sound ignorant but what do you mean by "remove this"?
Sorry for not clearing it up well.
You can uninstall this.

Upload any new dump because it's very likely this will not fix it yet.

Carry on.
Frederik
My System SpecsSystem Spec
13 Nov 2011   #5
hangtime21

Windows 7 Home Premium 64bit
 
 

Ok. I have quite a few iobit programs(malware fighter 3, advanced system care 4, game booster v3, smart defrag 2) on my pc and from what I've read it's the Malware fighter that uses the urlfilter.sys and filemonitor.

I've ran sfc /scannow two times now and there doesn't seem to be any problem. I'll go with uninstalling malware fighter now (gonna go with mse i guess)
My System SpecsSystem Spec
13 Nov 2011   #6
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by hangtime21 View Post
Ok. I have quite a few iobit programs(malware fighter 3, advanced system care 4, game booster v3, smart defrag 2) on my pc and from what I've read it's the Malware fighter that uses the urlfilter.sys and filemonitor.

I've ran sfc /scannow two times now and there doesn't seem to be any problem. I'll go with uninstalling malware fighter now (gonna go with mse i guess)
Great!
Would like to hear your results.

Upload any incoming dmp.

Carry on.
Frederik
My System SpecsSystem Spec
13 Nov 2011   #7
hangtime21

Windows 7 Home Premium 64bit
 
 

Thank you! I'll update if anything happens or if nothing which is better I guess
My System SpecsSystem Spec
10 Dec 2011   #8
hangtime21

Windows 7 Home Premium 64bit
 
 

it's been three bsod less weeks now so I guess the iobit malware fighter was the main culprit. Thank you FredeGail
My System SpecsSystem Spec
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 BSOD when exiting ms excel 2010 and sometimes when restarting




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