BSOD, errors 0x0a and 0x19 after some inactivity

Since a couple of days I'm facing 0x0a and some 0x19 BSODs on my HP EliteBook 8440p.
I already tried to get a clou what's causing this and reviewed the Minidump file, but the only thing I figured out was that the Windows basic component ntoskrnl.exe was always involved.

Basic info:

• Windows Prof. 64 Bit
• Full Version
• What is the age of system (hardware)? -> 1.5 years
• What is the age of OS installation (have you re-installed the OS?) -> 1 year

I've attached the analysis file for your really appreciated hints.
Thanks a lot already in advance.

phxsun said:

Since a couple of days I'm facing 0x0a and some 0x19 BSODs on my HP EliteBook 8440p.
I already tried to get a clou what's causing this and reviewed the Minidump file, but the only thing I figured out was that the Windows basic component ntoskrnl.exe was always involved.

I've attached the analysis file for your really appreciated hints.
Thanks a lot already in advance.

I am assuming you used Blue screen view which is often incorrect.

There is no definitive diagnosis but I bet it is your Symantec causing the problem

I would remove and replace it with Microsoft Security essentials at least to test.


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

Yes, I did it with BlueScreen View.
Will give the Symantec uninstall a try. Thanks for this hint

phxsun said:

Yes, I did it with BlueScreen View.
Will give the Symantec uninstall a try. Thanks for this hint

no problem and good luck. Let us know if you still are BSOD'ing

Unfortunately the system is still going into BSODs after a while of inactivity.

phxsun said:

Unfortunately the system is still going into BSODs after a while of inactivity.

still need the dmp files

I dug deeper into the log files and could figure out that some HP software (hpasset.exe) was crashing as well. After I uninstalled the HP Support Assistant, the asset agent was also removed. Now, the systems seems to be stable for a while.
Hopefully it's fixed
Thanks for your help

sunbird said:

I dug deeper into the log files and could figure out that some HP software (hpasset.exe) was crashing as well. After I uninstalled the HP Support Assistant, the asset agent was also removed. Now, the systems seems to be stable for a while.
Hopefully it's fixed
Thanks for your help

My Pleasure and good luck