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Windows 7: BSOD, errors 0x0a and 0x19 after some inactivity

13 Nov 2011   #1
phxsun

Windows 7 Prof. 64bit
 
 
BSOD, errors 0x0a and 0x19 after some inactivity

Since a couple of days I'm facing 0x0a and some 0x19 BSODs on my HP EliteBook 8440p.
I already tried to get a clou what's causing this and reviewed the Minidump file, but the only thing I figured out was that the Windows basic component ntoskrnl.exe was always involved.

Basic info:
  • Windows Prof. 64 Bit
  • Full Version
  • What is the age of system (hardware)? -> 1.5 years
  • What is the age of OS installation (have you re-installed the OS?) -> 1 year
I've attached the analysis file for your really appreciated hints.
Thanks a lot already in advance.


My System SpecsSystem Spec
.

13 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by phxsun View Post
Since a couple of days I'm facing 0x0a and some 0x19 BSODs on my HP EliteBook 8440p.
I already tried to get a clou what's causing this and reviewed the Minidump file, but the only thing I figured out was that the Windows basic component ntoskrnl.exe was always involved.

I've attached the analysis file for your really appreciated hints.
Thanks a lot already in advance.
I am assuming you used Blue screen view which is often incorrect.

There is no definitive diagnosis but I bet it is your Symantec causing the problem

I would remove and replace it with Microsoft Security essentials at least to test.


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

My System SpecsSystem Spec
13 Nov 2011   #3
phxsun

Windows 7 Prof. 64bit
 
 

Yes, I did it with BlueScreen View.
Will give the Symantec uninstall a try. Thanks for this hint
My System SpecsSystem Spec
.


13 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by phxsun View Post
Yes, I did it with BlueScreen View.
Will give the Symantec uninstall a try. Thanks for this hint
no problem and good luck. Let us know if you still are BSOD'ing
My System SpecsSystem Spec
14 Nov 2011   #5
phxsun

Windows 7 Prof. 64bit
 
 

Unfortunately the system is still going into BSODs after a while of inactivity.
My System SpecsSystem Spec
14 Nov 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by phxsun View Post
Unfortunately the system is still going into BSODs after a while of inactivity.
still need the dmp files
My System SpecsSystem Spec
14 Nov 2011   #7
sunbird

Windows 7 Prof x64
 
 

I dug deeper into the log files and could figure out that some HP software (hpasset.exe) was crashing as well. After I uninstalled the HP Support Assistant, the asset agent was also removed. Now, the systems seems to be stable for a while.
Hopefully it's fixed
Thanks for your help
My System SpecsSystem Spec
14 Nov 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sunbird View Post
I dug deeper into the log files and could figure out that some HP software (hpasset.exe) was crashing as well. After I uninstalled the HP Support Assistant, the asset agent was also removed. Now, the systems seems to be stable for a while.
Hopefully it's fixed
Thanks for your help

My Pleasure and good luck
My System SpecsSystem Spec
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 BSOD, errors 0x0a and 0x19 after some inactivity




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