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Windows 7: Multiple BSOD at Random Times with Multiple Drivers Identified


13 Nov 2011   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Multiple BSOD at Random Times with Multiple Drivers Identified

I am trying to get my wife's new computer up and running without any BSOD or program failures. Note that the system was not initially set up to capture the dmp files so all the earliest ones are missing. I presented the initial problems to the original seller who recommended sticking with MSE and uninstalling Norton 360 and I did that. Another forum suggested that Virtual Memory was the problem and I disabled and restored VM. Still having multiple crashes and I am hoping that I can get real help here. I do note that all the crashes have ntoskrnl.exe in the driver stack although sometimes alone and sometimes with other drivers.

System Info
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
MOBO ASUSTeK Computer INC. P5G41T-M LX3
BIOS Date: 01/13/11 16:27:43 Ver: 08.00.14
8.00 GB Dual-Channel DDR3 @ 533MHz (8-8-8-20)-Corsair 2x4GB
1024MB NVIDIA GeForce GT 440 (ASUStek Computer Inc)
NVIDIA High Definition Audio, Realtek High Definition Audio
2 Monitors: DELL 1908FP (Digital), Dell 1907FP(Analog) 1280x1024@60Hz
1) Hitachi HDS721050CLA362 ATA Device (2) WDC WD10EACS-00ZJB0 ATA Device (3) WDC WD5000AACS-61M6B2 ATA Device

I am attaching the zip file with Windows_NT6_BSOD_jcgriff2 and PERFMON.html included. I am assuming that the DMP files are included therein.

Please advise if you need more information to help solve this problem. Thank you for your help and wonderful support seen here.

New crash just minutes ago. Uploading the dmp file for that in zip form.


My System SpecsSystem Spec
.

13 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by a1newman View Post
I am trying to get my wife's new computer up and running without any BSOD or program failures. Note that the system was not initially set up to capture the dmp files so all the earliest ones are missing. I presented the initial problems to the original seller who recommended sticking with MSE and uninstalling Norton 360 and I did that. Another forum suggested that Virtual Memory was the problem and I disabled and restored VM. Still having multiple crashes and I am hoping that I can get real help here. I do note that all the crashes have ntoskrnl.exe in the driver stack although sometimes alone and sometimes with other drivers.

System Info
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
MOBO ASUSTeK Computer INC. P5G41T-M LX3
BIOS Date: 01/13/11 16:27:43 Ver: 08.00.14
8.00 GB Dual-Channel DDR3 @ 533MHz (8-8-8-20)-Corsair 2x4GB
1024MB NVIDIA GeForce GT 440 (ASUStek Computer Inc)
NVIDIA High Definition Audio, Realtek High Definition Audio
2 Monitors: DELL 1908FP (Digital), Dell 1907FP(Analog) 1280x1024@60Hz
1) Hitachi HDS721050CLA362 ATA Device (2) WDC WD10EACS-00ZJB0 ATA Device (3) WDC WD5000AACS-61M6B2 ATA Device

I am attaching the zip file with Windows_NT6_BSOD_jcgriff2 and PERFMON.html included. I am assuming that the DMP files are included therein.

Please advise if you need more information to help solve this problem. Thank you for your help and wonderful support seen here.

New crash just minutes ago. Uploading the dmp file for that in zip form.

Nothing definite. Please run these two tests to verify your ram and find the mis-behaving driver.

These crashes were caused by memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.
RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
14 Nov 2011   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for your assistance. I did get errors in running Memtest86+ and decided to read FAQ : please read before posting which has the following paragraph as the first step before testing individual RAM components.
"First verify that the BIOS settings of your machine are correctly configured. Look up the memory timing settings applicable to the brand and type of memory modules you have and check they match your BIOS settings, correct them if they don't and run memtest again."
I have run Software SIW from SIW | System Information for Windows by Gabriel Topala and it appears to identify some type of issue on the RAM BIOS as shown in the attached PDF. How do I correct that issue? I think I would like to correct that and rerun
Memtest86+ again. I am a bit of a neophyte in the details and want to make sure that I cover all bases here.
My System SpecsSystem Spec
.


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 Multiple BSOD at Random Times with Multiple Drivers Identified




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