Random BSOD's when idle and active.

Lazermatt said:

Hey guys,

I'm going crazy trying to find out whats wrong with my computer. It is brand new, and I payed a lot of money for it so I'm rather frustrated that I'm having so many issues in my first month owning it. The Bluescreens seem to happen completely randomly and since it is a new computer and I've installed drivers for quite a few pieces of hardware I dont know where to start. A lot of the minidumps havnt been saved from the looks of things too but I have provided the 3 that were.

I've been using the computer for gaming, internet browsing and a little bit of video editing/recording. I have returned to the computer twice so far to see it had bluescreened while idle (with internet browser and chat programs running). I have had a few days where there was no bluescreen but they seem to happen generally once a day. The one tonight I was playing battlefield 3, then the game crashed (after checking event logs around the time my game crashed there is a Warning report saying "Display driver amdkmdap stopped responding and has successfully recovered.") then a few minutes later the computer bluescreens and restarts.

I think I've been having these BSOD's since I recieved the computer and I have contacted Arbico twice about it. The first time was a brief email saying I'm having BSODs and dont know what to do, then the second I phoned up and the bloke on the phone said it sounded like an issue with my SSD and that I'm not the only one thats been having the issue. He then told me it was a driver issue and sent me IA STOR SSD ISSUE REG UPDATE to try (I have added it to an attachment in this post). I ran that and continued to get BSODs. After that I went to the SSD's website and installed the latest firmware. For a day or two it seemed to help, but then I bluescreened again. -.-


Here are my system specs:
Arbico Computers Ltd
Windows 7 Home Premium 64bit
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Asus P8P67 Pro
16GB Kingston HyperX PC12800 1600MHZ DDR3 RAM
ATI Radeon 4GB HD 6990 PCI-E
8 Chanel Onboard HD Audio
Asus 23.6'' LED Widescreen Monitor
OCZ 120GB SATA III Ultra Fast Sandforce SSD ( System Drive ) & 2000GB SATA III Hard Drive ( Storage Drive )
Xilence 1000W SLI/Xfire Ready Power Supply
Coolermaster HAF 922 ATX
Quiet Thermaltake Frio CPU Cooler
Razer BlackWidow Ultimate Keyboard (With firmware/drivers installed)
Razer Naga Mouse (With firmware/drivers installed. If it might be related, I have to unplug/plug this in again every time I start up the computer to make it function properly)

I'm not sure what else I can tell you, but if there is anything I've forgotten just let me know. I really want to get this sorted. Thanks!

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Thanks for the reply. At the moment I sit at 51 - 55°C, I'm installing Skyrim and will report back the temps while playing.

Playing on max settings I'm running between 50-70°C from the looks of things. No bluescreens so far.

Lazermat,

Did you ever resolve this? I have the same issues right down to problems playing BF3 and Skyrim. I upped the voltage on my processor abit and that seems to have stopped the bluescreens within windows, but now it is happening again.

What did you end up doing?

nanoak: I would suggest you start a new thread and follow the https://www.sevenforums.com/crashes-d...tructions.html. This thread is old and not likely to get you the dedicated help you need/deserve. :)