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Windows 7: BSOD / Random Freezes

15 Nov 2011   #1
redfox2020

Windows 7 Premium x64 / 6.1.7601 Service Pack 1 Build 7601
 
 
BSOD / Random Freezes

Hi I attached my details as required, health report and BSOD download all in my zip.


My problems are I had as follows, I turned on my PC/logged on, came back to find it booting up to a system restore point. It took ages to load up all my anti virus after then and internet connection fine but displayed with a X red icon.

Then I got a BSOD which read "PAGE_FAULT_IN_NONPAGED_AREA".

After that I got mutliple random freezes which I looked in my event viewer but couldn't pin down the exact reason for the freezes, but then I did a memory test with the windows 7 memory, which came back fine.

I read causing the problems was either the memory, which said it was fine or not updating drivers, which I did try update most yesterday. This morning I had another crash as the report might show.

Also my Serial ATA Controller is missing..... any help would be good I'm not brilliant with computers!




My System SpecsSystem Spec
.
15 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by redfox2020 View Post
Hi I attached my details as required, health report and BSOD download all in my zip.


My problems are I had as follows, I turned on my PC/logged on, came back to find it booting up to a system restore point. It took ages to load up all my anti virus after then and internet connection fine but displayed with a X red icon.

Then I got a BSOD which read "PAGE_FAULT_IN_NONPAGED_AREA".

After that I got mutliple random freezes which I looked in my event viewer but couldn't pin down the exact reason for the freezes, but then I did a memory test with the windows 7 memory, which came back fine.

I read causing the problems was either the memory, which said it was fine or not updating drivers, which I did try update most yesterday. This morning I had another crash as the report might show.

Also my Serial ATA Controller is missing..... any help would be good I'm not brilliant with computers!





No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.






My System SpecsSystem Spec
15 Nov 2011   #3
redfox2020

Windows 7 Premium x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Knew I forgot something will update when i'm home
My System SpecsSystem Spec
.

15 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by redfox2020 View Post
Knew I forgot something will update when i'm home
No worries.
My System SpecsSystem Spec
15 Nov 2011   #5
redfox2020

Windows 7 Premium x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Sorry I'm being stupid, I did what you said (enabling minidumps) on your thread and re ran "Windows_NT6_BSOD_v3.03_jcgriff2_" but my C:/windows/minidump file is still empty.

My crashes seem quite predictable, they happen about 5/10 minutes after my computer starts up 1st time then is fine, but I do want to fix because there are other random BSODs also.
My System SpecsSystem Spec
15 Nov 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by redfox2020 View Post
Sorry I'm being stupid, I did what you said (enabling minidumps) on your thread and re ran "Windows_NT6_BSOD_v3.03_jcgriff2_" but my C:/windows/minidump file is still empty.

My crashes seem quite predictable, they happen about 5/10 minutes after my computer starts up 1st time then is fine, but I do want to fix because there are other random BSODs also.
Instead of running the data collection app please follow the alternate instructions in my previous post
My System SpecsSystem Spec
15 Nov 2011   #7
redfox2020

Windows 7 Premium x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Hi I've done that, in safe-mode, but the Folder is still empty, it does have a padlock on it, but nothing inside.. I wonder what I am doing wrong...
My System SpecsSystem Spec
15 Nov 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by redfox2020 View Post
Hi I've done that, in safe-mode, but the Folder is still empty, it does have a padlock on it, but nothing inside.. I wonder what I am doing wrong...
What mail client?
My System SpecsSystem Spec
16 Nov 2011   #9
redfox2020

Windows 7 Premium x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

I am just using a browser based one (hotmail)
My System SpecsSystem Spec
16 Nov 2011   #10
redfox2020

Windows 7 Premium x64 / 6.1.7601 Service Pack 1 Build 7601
 
 

Reset lots of times, now running a virus scan with avast
My System SpecsSystem Spec
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