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Windows 7: BSOD KERNEL_MODE_EXCEPTION_NOT_HANDLED dxgmms1.sys

15 Nov 2011   #1
bosphorus

Windows 7 Home Premium 32 bit
 
 
BSOD KERNEL_MODE_EXCEPTION_NOT_HANDLED dxgmms1.sys

I have the above problem and computer crashes sporadically. Sometimes it does not crash for a few days and crashes again. I have updated the graphics driver from the manufacturer's website. DirectX Graphics is up to date. This is the info about the Bsod. I would appreciate your help. Thanks 111511-25272-01.dmp 15/11/2011 08:36:42 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x932d46bc 0xcdcdfb00 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491 C:\Windows\Minidump\111511-25272-01.dmp 2 15 7601 155,888


My System SpecsSystem Spec
.
15 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bosphorus View Post
I have the above problem and computer crashes sporadically. Sometimes it does not crash for a few days and crashes again. I have updated the graphics driver from the manufacturer's website. DirectX Graphics is up to date. This is the info about the Bsod. I would appreciate your help. Thanks 111511-25272-01.dmp 15/11/2011 08:36:42 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x932d46bc 0xcdcdfb00 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491 C:\Windows\Minidump\111511-25272-01.dmp 2 15 7601 155,888

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




My System SpecsSystem Spec
15 Nov 2011   #3
bosphorus

Windows 7 Home Premium 32 bit
 
 
Minidump files

Hello there,
As requested here are the files.
My System SpecsSystem Spec
.

15 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bosphorus View Post
Hello there,
As requested here are the files.

These crashes were caused by memory corruption. Please run these two tests to verify your memory and find which driver (probably your directx) is causing the problem.




I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials at least to test.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
15 Nov 2011   #5
bosphorus

Windows 7 Home Premium 32 bit
 
 

Thank you. I have been using Kaspersky for a long time, I do not know why it would suddenly cause a problem now. I have checked the hardware including hdd and memory using PC Doctor utility and all clean. I have the latest Directx 11 driver. If it's the direct-x driver. How do I fix it?
My System SpecsSystem Spec
15 Nov 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bosphorus View Post
Thank you. I have been using Kaspersky for a long time, I do not know why it would suddenly cause a problem now. I have checked the hardware including hdd and memory using PC Doctor utility and all clean. I have the latest Directx 11 driver. If it's the direct-x driver. How do I fix it?
Fix it? Depends on the it.
My System SpecsSystem Spec
15 Nov 2011   #7
bosphorus

Windows 7 Home Premium 32 bit
 
 

What I am saying is based on my checks with the PC Doctor and experience of Kaspersky I am not convinced that the fault lies with hardware (memory) or Kaspersky. Are there any other solutions you can suggest?
My System SpecsSystem Spec
15 Nov 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bosphorus View Post
What I am saying is based on my checks with the PC Doctor and experience of Kaspersky I am not convinced that the fault lies with hardware (memory) or Kaspersky. Are there any other solutions you can suggest?
I just tell you where the problem lies. What you do with it is entirely up to you.
My System SpecsSystem Spec
03 Dec 2011   #9
cooldashing24

Windows 7 Ultimate Service Pack 1 x32
 
 

I Also Have Problem of BSOD so plz help me.
For System Info Plz open PC Wizard file & for minidump open VD.txt
My System SpecsSystem Spec
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 BSOD KERNEL_MODE_EXCEPTION_NOT_HANDLED dxgmms1.sys




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