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Windows 7: BSOD seemingly random


15 Nov 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD seemingly random

Hello,

My Laptop has been crashing at what seems to be random times for a few months now. Most of the time I will return to my laptop, which was sitting idle, to find that it has crashed, and restarted. It has crashed while gaming, watching movies, photo editing, or just sitting idle. Sometimes I get a BSOD, other times it just goes black and restarts.

System came with Windows 7 from Dell, but I have done a full reformat of the hard drive and reinstalled via the Dell provided system restore DVD after getting a nasty virus 6 months ago. The system is about 1.5 years old, with no known issues other than the random crashes.

After reading other posts, I noticed that Daemon Tools, and Avast seemed to pop up quite a bit as problem programs. I just removed both of these programs, but I am not sure if that is the root of the problem. Thanks for you time.

System specs:

- Dell XPS 1645
- Windows 7 Home Premium 64bit
- Intel i7 Q820 @1.73 GHz
- ATI Mobility Radeon HD5730
- 8GB RAM
- 500GB Toshiba HD


Most recent crash
_____________________________________________________
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000005
BCP2: FFFFFA80081E81A0
BCP3: 0000000080863B3C
BCP4: FFFFFA8008A84438
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

My System SpecsSystem Spec
.

15 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jsonlarson View Post
Hello,

My Laptop has been crashing at what seems to be random times for a few months now. Most of the time I will return to my laptop, which was sitting idle, to find that it has crashed, and restarted. It has crashed while gaming, watching movies, photo editing, or just sitting idle. Sometimes I get a BSOD, other times it just goes black and restarts.

System came with Windows 7 from Dell, but I have done a full reformat of the hard drive and reinstalled via the Dell provided system restore DVD after getting a nasty virus 6 months ago. The system is about 1.5 years old, with no known issues other than the random crashes.

After reading other posts, I noticed that Daemon Tools, and Avast seemed to pop up quite a bit as problem programs. I just removed both of these programs, but I am not sure if that is the root of the problem. Thanks for you time.

System specs:

- Dell XPS 1645
- Windows 7 Home Premium 64bit
- Intel i7 Q820 @1.73 GHz
- ATI Mobility Radeon HD5730
- 8GB RAM
- 500GB Toshiba HD


Most recent crash
_____________________________________________________
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000005
BCP2: FFFFFA80081E81A0
BCP3: 0000000080863B3C
BCP4: FFFFFA8008A84438
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Literally all of these (31) were related to USBPORT.SYS

These were Related to usbehci.sys EHCI eUSB Miniport Driver from Microsoft.

I would start by running a system file check to verify the OS.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before sucessful

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.




If it comes back with no violations I would apply the generic USB fixes found here. USB Driver - General Fix for Problems




My System SpecsSystem Spec
16 Nov 2011   #3

Windows 7 Home Premium 64bit
 
 

Thank you for the response Zigzag.

I ran a system file check three times, and found no integrity violations.

I followed the directions for the generic USB fixes, there were quite a few "faded" USB devices, I uninstalled all of them, and deleted the INFCACHE.1 file. Hopefully this solves my problem. I will report back if I receive more crashes.

Thanks again!

-Jason Larson
My System SpecsSystem Spec
.


16 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jsonlarson View Post
Thank you for the response Zigzag.

I ran a system file check three times, and found no integrity violations.

I followed the directions for the generic USB fixes, there were quite a few "faded" USB devices, I uninstalled all of them, and deleted the INFCACHE.1 file. Hopefully this solves my problem. I will report back if I receive more crashes.

Thanks again!

-Jason Larson
Jason Good luck and just a bit for interesting background.

I had exactly the same problem on Win 8 and after 2 weeks of pulling my hair out I did the generic fix and it worked for me as well.
My System SpecsSystem Spec
25 Nov 2011   #5

Windows 7 Home Premium 64bit
 
 

Had a few more crashes over the last couple days. Same symptoms as before. If it is USBPORT.SYS again, do you have any other suggestions for me to try?

Thanks,

Jason
My System SpecsSystem Spec
25 Nov 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jsonlarson View Post
Had a few more crashes over the last couple days. Same symptoms as before. If it is USBPORT.SYS again, do you have any other suggestions for me to try?

Thanks,

Jason
One glaring thing I dont know how I missed sptd.sys

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM
(MagicDisc)

in its place

Using MagicISO to create ISO image files
My System SpecsSystem Spec
26 Nov 2011   #7

Windows 7 Home Premium 64bit
 
 

I had uninstalled Daemon before my first post, but I didn't use the SPTD uninstaller before my initial post. I used the SPTD uninstaller this morning, hopefully that fixes the problem. Thanks again for the quick response.

-Jason
My System SpecsSystem Spec
26 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jsonlarson View Post
I had uninstalled Daemon before my first post, but I didn't use the SPTD uninstaller before my initial post. I used the SPTD uninstaller this morning, hopefully that fixes the problem. Thanks again for the quick response.

-Jason

Let us know if you need help/
My System SpecsSystem Spec
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