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Windows 7: Random Event 1001 Bugcheck 0x00000116 reboots, did not see bluescreen

15 Nov 2011   #1
Ambaire

Windows 7 Professional x64 OEM
 
 
Random Event 1001 Bugcheck 0x00000116 reboots, did not see bluescreen

Hello, I've been experiencing seemingly random crashes and auto-restarts of my computer that started a couple months ago. When it crashes, the video feed to my monitors stops so they go dark and say no signal and any sound that was playing begins stuttering; after about 10 seconds my computer restarts, so apparently there was a bluescreen that I could not see and the delay was windows saving the crash dump.

The problem is that the crashes are completely random; well, not completely, they only occur when I'm playing a fullscreen game, never when browsing the web or watching videos. About a month ago I freshly reinstalled windows 7 on a spare hard drive; hoping the problem was somehow related to 'garbage' and a fresh install would fix it. It stopped... for a while, and then started back up again.

I did some googling recently, found that someone with a similar issue had fixed it by upgrading their drivers; did so and found several including mobo inf and related were very out of date. That was about a week ago. When Skyrim was released on the 11th I did a marathon gaming session that lasted about 30 hours (yeah, I know) with zero computer issues whatsoever.

Then, yesterday afternoon I started playing Skyrim again.. and it crashed again randomly about 2 hours into my play. Crashed again about an hour later; and then this evening it crashed like 10 minutes into my play session.

I don't normally ask for help with computer issues; I've always fixed them myself with assistance from googling stuff and forums that helped me figure out what to do, but this is beyond me.

I built my current system december '08, upgraded the graphics card to the current gtx 570 last december and upgraded my OS from vista to 7 a few months ago. The rest of my system info is in my system profile stuff. Brief version below:
Gigabyte EX-58 Extreme
Core i7 920 stock clock (2.66ghz)
6GB (3x2GB) Corsair XMS3 1600MHz
EVGA GTX 570
Antec TPQ-1000 PSU
Windows 7 Pro x64 OEM

Also, my system runs quite cool; normal cpu idle temps are 84 F and system 120 ish. I've never experienced any graphical corruption either.

Any help you can provide will be greatly appreciated.

One other thing I just recalled. Before about november 8th, these crashes used to say they were related to:
Event 18 WHEA-logger
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor ID: 0

However, these particular crashes stopped once I upgraded my BIOS from the mobo original to the latest (non-beta) bios F12


My System SpecsSystem Spec
.
15 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Ambaire View Post
Hello, I've been experiencing seemingly random crashes and auto-restarts of my computer that started a couple months ago. When it crashes, the video feed to my monitors stops so they go dark and say no signal and any sound that was playing begins stuttering; after about 10 seconds my computer restarts, so apparently there was a bluescreen that I could not see and the delay was windows saving the crash dump.

The problem is that the crashes are completely random; well, not completely, they only occur when I'm playing a fullscreen game, never when browsing the web or watching videos. About a month ago I freshly reinstalled windows 7 on a spare hard drive; hoping the problem was somehow related to 'garbage' and a fresh install would fix it. It stopped... for a while, and then started back up again.

I did some googling recently, found that someone with a similar issue had fixed it by upgrading their drivers; did so and found several including mobo inf and related were very out of date. That was about a week ago. When Skyrim was released on the 11th I did a marathon gaming session that lasted about 30 hours (yeah, I know) with zero computer issues whatsoever.

Then, yesterday afternoon I started playing Skyrim again.. and it crashed again randomly about 2 hours into my play. Crashed again about an hour later; and then this evening it crashed like 10 minutes into my play session.

I don't normally ask for help with computer issues; I've always fixed them myself with assistance from googling stuff and forums that helped me figure out what to do, but this is beyond me.

I built my current system december '08, upgraded the graphics card to the current gtx 570 last december and upgraded my OS from vista to 7 a few months ago. The rest of my system info is in my system profile stuff. Brief version below:
Gigabyte EX-58 Extreme
Core i7 920 stock clock (2.66ghz)
6GB (3x2GB) Corsair XMS3 1600MHz
EVGA GTX 570
Antec TPQ-1000 PSU
Windows 7 Pro x64 OEM

Also, my system runs quite cool; normal cpu idle temps are 84 F and system 120 ish. I've never experienced any graphical corruption either.

Any help you can provide will be greatly appreciated.

One other thing I just recalled. Before about november 8th, these crashes used to say they were related to:
Event 18 WHEA-logger
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor ID: 0

However, these particular crashes stopped once I upgraded my BIOS from the mobo original to the latest (non-beta) bios F12

Mixed hardware (BC 124) and BC (116) errors. they seemed to change to BC 116 (below) when you removed the driver specified in driver verifier.

If it isn't temps, it could be power (you upgraded your gpu), what is the PSU rating?



"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
16 Nov 2011   #3
Ambaire

Windows 7 Professional x64 OEM
 
 

Thank you for the advice. My PSU has a 1000 watt output and has power leads for 2 8-pin and 2 6-pin GPU power plugs; I highly doubt it is the deciding factor as these problems only started about 3 months ago and my system was working just fine for the previous 7 months I had the 'new' graphics card.

I already had GPU-Z and CPU-Z downloaded; I started them on my secondary monitor to keep an eye on temps and power loadings and downloaded the three stress test utilities at the stop 0x116 link you provided, furmark, prime95, and the video memory stress test.

I ran FurMark for 15 minutes with the fullscreen, 1920x1200 8x MSAA, dynamic background, xtreme burn-in and post FX options enabled; no instability was seen, max temp was 85 C with 60% fan speed.

I ran the video memory stress test with default settings; took 16 minutes and returned zero errors.

I also ran prime 95 with the burn conditions and it found zero issues, all iterations returned the same results.

I then went back to playing Skyrim with both gpu-z and cpu-z open on my secondary monitor to watch for anomalous conditions; played it for about three hours with everything looking just dandy and then I got another bugcheck reboot. My event log shows absolutely nothing from the crash; just the bugcheck notification when it rebooted.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80095714e0, 0xfffff88010453ae4, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 111611-22776-01.

- <Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-16T10:22:37.000000000Z" />
<EventRecordID>17332</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Midnight</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">0x00000116 (0xfffffa80095714e0, 0xfffff88010453ae4, 0xffffffffc000009a, 0x0000000000000004)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">111611-22776-01</Data>

I must admit to becoming slightly frustrated over this completely anomalous error with no visible cause.
My System SpecsSystem Spec
.

16 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Sounds like you have covered most of the possibilities but we still need the new DMPS.
My System SpecsSystem Spec
16 Nov 2011   #5
Ambaire

Windows 7 Professional x64 OEM
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Sounds like you have covered most of the possibilities but we still need the new DMPS.
I attached a zip file with the three crash dump files from the last 12 hours and a copy of the system event log with associated errors.

Edit: regarding playing around with video driver versions, I did only install the latest version; I had the second latest stable version before. However... I'm wondering. Since this problem only started up like 3 months ago, could it somehow be related to the newer video drivers and installing a stable one released longer than 3 months ago fix it? Just a wild idea I'm throwing out...
I mean, I've heard that subtle combinations of hardware/x/y/z drivers can cause instabilities but I don't see how they can cause instability.

Also, what do you do with those DMPS files?

Edit Edit: Also, what really throws me off is that there is no obvious cause for these crashes; they occur at completely random intervals with no visible precursor to the crash; I'm just playing a game and then out of the blue it crashes. Also, I've had these crashes playing other games as well; so I know it's not just something related to Skyrim. I wish I could figure out why it's doing it...

I've been keeping an eye on gpu/cpu-z utilities and temps and voltages have all been staying within normal ranges; +- 5% maximum deviation for voltages and the temps never rise above 75C or so.
My System SpecsSystem Spec
16 Nov 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Still BC116 and still pointing to DirectX. You might want to re-install both the video driver (using this method) and DirectX.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using

Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


Download Details - Microsoft Download Center - DirectX End-User Runtime
My System SpecsSystem Spec
16 Nov 2011   #7
Ambaire

Windows 7 Professional x64 OEM
 
 

Alright. I uninstalled the old graphics driver, rebooted, used that driver sweeper to remove all traces of nvidia drivers and rebooted again; then reinstalled the latest nvidia driver. I also ran that dxwebsetup program, but it told me "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary." I then started playing a game again.. and got another BSOD 10 minutes later.

Edit: After making this post, I started playing again.. and this time it BSOD'ed 2 minutes in. Ugh. Attached 111611-19297-01.zip for the latest DMP.
My System SpecsSystem Spec
16 Nov 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Ambaire View Post
Alright. I uninstalled the old graphics driver, rebooted, used that driver sweeper to remove all traces of nvidia drivers and rebooted again; then reinstalled the latest nvidia driver. I also ran that dxwebsetup program, but it told me "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary." I then started playing a game again.. and got another BSOD 10 minutes later.

Edit: After making this post, I started playing again.. and this time it BSOD'ed 2 minutes in. Ugh. Attached 111611-19297-01.zip for the latest DMP.
Ok so it isnt the driver. Now you have to start looking at things like heat (is it a laptop?), by downloading cpu-z and gpu-z.

Aslo you should take a look to see if there is a lot of dust etc.
My System SpecsSystem Spec
17 Nov 2011   #9
Ambaire

Windows 7 Professional x64 OEM
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Ok so it isnt the driver. No you have to start looking at things like heat (is it a laptop?), by downloading cpu-z and gpu-z.

Aslo you should take a look to see if there is a lot of dust etc.
???

Zigzag, are you even reading my posts? When I signed up for these forums I fully filled out the system specs part of the profile section; among which I listed a HAF 932 case, a very large full tower high-ventilation case, most definitely NOT a laptop of any sort.

Quote   Quote: Originally Posted by Ambaire
Also, my system runs quite cool; normal cpu idle temps are 84 F and system 120 ish. I've never experienced any graphical corruption either.
Quote   Quote: Originally Posted by Ambaire
I already had GPU-Z and CPU-Z downloaded; I started them on my secondary monitor to keep an eye on temps and power loadings and downloaded the three stress test utilities at the stop 0x116 link you provided, furmark, prime95, and the video memory stress test.

I ran FurMark for 15 minutes with the fullscreen, 1920x1200 8x MSAA, dynamic background, xtreme burn-in and post FX options enabled; no instability was seen, max temp was 85 C with 60% fan speed.
FurMark stressed my graphics card to the very limit, 100% usage of the GPU, and that temperature was fairly stable over a period of at least 10 minutes.

Here's a picture of the side of my computer with the cover off
Picture of gpu-z and gigabyte easytune showing gpu and cpu/mobo temps
My System SpecsSystem Spec
06 Dec 2011   #10
sadhevneo

Windows 7 Ultimate x32
 
 

Hi there
I am also having similiar problems. I also did troubleshooting as described above but still no joy.
Do tell whats your status. I think my GPU is gone .
My System SpecsSystem Spec
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 Random Event 1001 Bugcheck 0x00000116 reboots, did not see bluescreen




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