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Windows 7: BSOD 000021a error while playing fifa 12 and hp7

16 Nov 2011   #1

Windows 7 Ultimate x64
 
 
BSOD 000021a error while playing fifa 12 and hp7

Hello,
I'm using Windows 7 x64 and I recently got the BSOD OOOO21a error while playing Fifa 12 and Harry Potter and the Deathly Hallows Part 1. Can somebody please help me fix this problem?

Here are the details i got after windows started again:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A000067190
BCP2: 00000000C0000189
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


My system specs are:
Core i3u CPU M-170 2.40 GHz
ATI Mobility Radeon 550v 1 GB
2 GB RAM
PnP Generic Monitor

I need help immediately!


My System SpecsSystem Spec
.

16 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by daniyal View Post
Hello,
I'm using Windows 7 x64 and I recently got the BSOD OOOO21a error while playing Fifa 12 and Harry Potter and the Deathly Hallows Part 1. Can somebody please help me fix this problem?

Here are the details i got after windows started again:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A000067190
BCP2: 00000000C0000189
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


My system specs are:
Core i3u CPU M-170 2.40 GHz
ATI Mobility Radeon 550v 1 GB
2 GB RAM
PnP Generic Monitor

I need help immediately!


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




My System SpecsSystem Spec
16 Nov 2011   #3

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
.


16 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by daniyal View Post
Nothing definitive in this single DMP file. If you get more please upload them. In the mean time I would run t he update readiness tool and update to SP-1


Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh
My System SpecsSystem Spec
17 Nov 2011   #5

Windows 7 Ultimate x64
 
 

Here is another minidump file i found
Attachment 184026
My System SpecsSystem Spec
17 Nov 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by daniyal View Post
Here is another minidump file i found
Attachment 184026
Still nothing conclusive but this driver needs updating.

Related to
HECIx64.sys Management Engine Interface from Intel Corporation

Since we have not gotten a definitive cause lets run these two tests and You really should update to SP-1

Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

My System SpecsSystem Spec
19 Nov 2011   #7

Windows 7 Ultimate x64
 
 

I recently updated to Service Pack 1 and i want some other solution for his problem
My System SpecsSystem Spec
19 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by daniyal View Post
I recently updated to Service Pack 1 and i want some other solution for his problem

Huh?
My System SpecsSystem Spec
Reply

 BSOD 000021a error while playing fifa 12 and hp7




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