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Windows 7: BSOD while general usage (mostly browsing files and Internet)


16 Nov 2011   #1

Windows 7 64-bit
 
 
BSOD while general usage (mostly browsing files and Internet)

One of my computers keeps crashing while doing tasks like browsing files on the HDD or surfing the web. I'm attaching a copy of the minidump file. I've looked at the result from the Windows Debugging Tool, but I'm not sure how to read it as it's my first time. I did note the names "fltmgr.sys" and "SearchIndexer" stand out.

I'd like to point out that no new programs were installed prior to the BSOD's and that I've updated all of the drivers that I could find for the motherboard since the BSOD's. I could not get the BIOS to be updated because Gigabyte doesn't seem to have a 64-bit version available. I'm currently running a thorough disk check on the HDD.

Computer spec:
- AMD Athlon II X2 250 Dual Core Processor
- Gigabyte MA785GM-US2H Motherboard
- Western Digital WD5000AAKS Caviar Blue Hard Drive
- Patriot PGS24G6400ELK Gamer Series 4096MB PC6400 DDR2
- OCZ ModXStream Pro 500W Modular PowerSupply

Things I noticed before crashes:
- Internet stops working
- Computer becomes sluggish
- Seems to crash while multi-tasking (multiple windows, downloading+browsing, etc.)
- Windows Update is unable to install SP1 for this machine. It downloads but fails to install.


My System SpecsSystem Spec
.

16 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by youn View Post
One of my computers keeps crashing while doing tasks like browsing files on the HDD or surfing the web. I'm attaching a copy of the minidump file. I've looked at the result from the Windows Debugging Tool, but I'm not sure how to read it as it's my first time. I did note the names "fltmgr.sys" and "SearchIndexer" stand out.

I'd like to point out that no new programs were installed prior to the BSOD's and that I've updated all of the drivers that I could find for the motherboard since the BSOD's. I could not get the BIOS to be updated because Gigabyte doesn't seem to have a 64-bit version available. I'm currently running a thorough disk check on the HDD.

Computer spec:
- AMD Athlon II X2 250 Dual Core Processor
- Gigabyte MA785GM-US2H Motherboard
- Western Digital WD5000AAKS Caviar Blue Hard Drive
- Patriot PGS24G6400ELK Gamer Series 4096MB PC6400 DDR2
- OCZ ModXStream Pro 500W Modular PowerSupply

Things I noticed before crashes:
- Internet stops working
- Computer becomes sluggish
- Seems to crash while multi-tasking (multiple windows, downloading+browsing, etc.)
- Windows Update is unable to install SP1 for this machine. It downloads but fails to install.

Nothing definitive but two things I noticed

1-Description of the file is Brother Parallel class Driver AMD 64bit edition version 1.00 (yours is from 2004)

2-Your avast
Please remove and replace your Avaast with Microsoft Security Essentials


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
16 Nov 2011   #3

Windows 7 64-bit
 
 

Hey zigzag, as you suggested, I've removed Avast and installed Microsoft Security Essential. It looks pretty neat, and it claims to be lightweight. Is this a popular and good anti-virus software? I've never heard of it until now for some reason.

I also removed the old Brother driver. It was probably for an old printer we had. I'll post back an update later.
My System SpecsSystem Spec
.


16 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by youn View Post
Hey zigzag, as you suggested, I've removed Avast and installed Microsoft Security Essential. It looks pretty neat, and it claims to be lightweight. Is this a popular and good anti-virus software? I've never heard of it until now for some reason.

I also removed the old Brother driver. It was probably for an old printer we had. I'll post back an update later.

MSE is lightweight (under 50 MB) does a decent enough malware job and doesnt cause BSOD's very often at LL.

MSE comes built in to windows eight.

Good luck
My System SpecsSystem Spec
18 Nov 2011   #5

Windows 7 64-bit
 
 

I'm still having frequent BSOD's. Also, Windows Updater still won't install Windows 7 SP1. It downloads and fails to install.

I'm attaching 3 more memory dumps. They are serial incidents. Anything conclusive from these files?? I don't have any spare parts, so I'm going to just re-install Windows this weekend if I can't get it fixed and hope that that fixes it..
My System SpecsSystem Spec
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 BSOD while general usage (mostly browsing files and Internet)




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