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Windows 7: Help please! I'm getting BSOD in my brand new HP pavilion dv6.


17 Nov 2011   #1

Windows 7 Home Premium x64 6.1.7601 SP1
 
 
Help please! I'm getting BSOD in my brand new HP pavilion dv6.

I'm running a Windows 7 home premium x64 os,
on a HP pavilion dv6-6150ej LX243EA.
This is the original os that came with the computer.
Full spec. can be seen in my profile.

As posted in the title: this laptop is brand new. Just got it about two weeks ago.

I'm getting BSOD every day or two.

Steps taken so far:

1) I've updated Windows to the latest available updates (including the sp1 update).
2) I've updated my graphic driver to the latest driver available in the HP site.
3) I've installed Windows debugging tools in order to try and analyze the minidump files.
4) I've activated Windows Verifier, and set it to monitor ALL drivers. (until Windows crushed with a BSOD). Now if I try to activate the Verifier again, Windows will not load so I had to disable it altogether.
5) I've updated my bios to the latest version available in the HP site.
6) I've run memtest86+ (1 pass) with no errors.

That's all so far.
Attached here is the zip file that this forum requires: Attachment 184052

Also, here is a snapshot of data from the freeware SIW which is a system information tool:
Attachment 184056

This worries me, because it seems to me that the memory installed is not supported by this motherboard.
If this is true, how can this happen in a standard HP model?


Any help will be appreciated, as I don't want to send this computer back to where I bought it, to be fixed or replaced. I need it here, both for my studies and for work (which I do from home on this computer).

Note:
I don't know if it will be helpful to post this, or not, but I should mention that all BSODs I'm getting do not cause the computer to restart, but just to freeze after it dumps the memory to a minidump file.


My System SpecsSystem Spec
.

17 Nov 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Could you attach those minidump files here using the paperclip icon?
(you'll need to zip them up first)
My System SpecsSystem Spec
17 Nov 2011   #3

Windows 7 Home Premium x64 6.1.7601 SP1
 
 

I thought I have posted them.
Anyway, here they are again:
(in the Windows_NT6_BSOD_jcgriff2 folder with other files the application that I downloaded from your site has generated).

Attachment 184088
My System SpecsSystem Spec
.


17 Nov 2011   #4

Windows 7 Ultimate SP1 64-Bit
 
 

As the computer is so new, I still think you should at least contact HP Support.

Depending on what sort of warranty you have you may be able to persuade them to ship you a replacement computer by courier (which I know from experience is their preferred delivery method) who would then take back your faulty computer.

At least you would have continuity this way, which would not affect your working regime.
My System SpecsSystem Spec
17 Nov 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Yeah it's looking like it has bad memory or a bad memory controller by the dump files.
You can verify this by running memtest overnight.
RAM - Test with Memtest86+

or as suggested above just taking advantage of the service contract on the new hp.
My System SpecsSystem Spec
17 Nov 2011   #6

Windows 7 Home Premium x64 6.1.7601 SP1
 
 

Ok. Thanks for the quick reply. I'll contact HP support and update this post when this is resolved.
My System SpecsSystem Spec
17 Nov 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Look forward to reading the outcome.

It's silly not to take advantage of any warranty you've got with your computer so you might as well get any problematic hardware replaced free of charge while you can.
My System SpecsSystem Spec
04 Dec 2011   #8

Windows 7 Home Premium x64 6.1.7601 SP1
 
 

Hey and thanks again to all the people who helped so far.

Unfortunately, the HP support process is advancing slowly and while they seem sure this is a software problem and try to pass me to Microsoft support, I am starting to believe that this is actually a hardware problem.

Anyway, I was hoping I could get some help from the seven forums gurus as well, to maybe speed up this whole process.

A bit more information:
After I have contacted the HP support, they have asked me to restore my o.s. in order to help and narrow down the cause of the blue-screens.
Reluctantly, I re-installed the windows 7 home premium 64bit o.s. after making a backup of all of my stuff on my portable 500Gb seagate HD.
Then I have downloaded and installed all of the latest available drivers from HP's website.
I have also updated windows with all of the latest updates.

I have also avoided, so far, from installing any software that I do not need for the time being, to try and "keep the o.s clean".

It's been two days from the re-installation, and already I had 2 BSODs. (Actually I had 3, but the 1st was probably fixed with a driver installation I applied, that was supposed to take care of that problem specifically).
I hereby attach the minidump of these BSODs for your review.

Attachment 186714

I hope you could help me with this. And thanks in advance...
My System SpecsSystem Spec
04 Dec 2011   #9

Windows 7 Ultimate SP1 64-Bit
 
 

HP are passing the buck. Even if Microsoft software is the problem (and I don't think it is) HP must provide support for any OEM software they have installed.

You need to be forceful and demand a repair or replacement - it's a brand new computer that is not fit for purpose.
My System SpecsSystem Spec
04 Dec 2011   #10

Win 8 Release candidate 8400
 
 

New ones blamed on memory management/corruption. Since this is ongoing I have a gut feeling it is your Kaspersky.


I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO EEST.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 Help please! I'm getting BSOD in my brand new HP pavilion dv6.




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