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Windows 7: Help please! I'm getting BSOD in my brand new HP pavilion dv6.

04 Dec 2011   #11
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

They once told me to 'take it to a professional'
I just said 'I am a professional'

Things started moving quickly after that.


My System SpecsSystem Spec
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04 Dec 2011   #12
yaron160

Windows 7 Home Premium x64 6.1.7601 SP1
 
 

Actually, seavixen32, I am not entirely innocent. After HP requested me to re-install the o.s., and since I wanted to be sure everything is done correctly, I have manually installed windows and deleted the HP partitions. I don't trust computers with heaps of useless software installed on then.
I think they've been offended by this and that's why they don't want to help me.
The problem is that I know that if I'll demand the computer to be repaired they will take it, and I'll be without a computer for a week at the least. What's more, they'll probably format the HD and re-install their partition and lose all my data, which I'll have to backup again...
I simply can't bother dealing with them.


As for zigzag's response:
I doubt it has anything to do with kaspersky, because I haven't used it for long.
In fact, I can say for certain that the first minidump file is from before I've installed kaspersky.
Before kaspersky I had Trend-Micro Internet security (but that was before I've re-installed the o.s.)
My System SpecsSystem Spec
04 Dec 2011   #13
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

As for the harddrive it's standard procedure over there to simply slap in a new one with their stuff already loaded on it, and then re-purpose yours later and slap it into someone else's machine in the same manner.
My System SpecsSystem Spec
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04 Dec 2011   #14
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by yaron160 View Post
Actually, seavixen32, I am not entirely innocent. After HP requested me to re-install the o.s., and since I wanted to be sure everything is done correctly, I have manually installed windows and deleted the HP partitions. I don't trust computers with heaps of useless software installed on then.
I think they've been offended by this and that's why they don't want to help me.
Offended isn't quite the right word and to be fair, by removing their software, you have broken the terms of your guarantee.

Is it so difficult to do a factory restore and send it in for repair?

After all, you paid good money for this computer so just give them the chance to put it right.

If you mistrust these manufacturer's so much, wouldn't it be easier to build your own computer?
My System SpecsSystem Spec
04 Dec 2011   #15
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

That's not really an option with a laptop vixen.
My System SpecsSystem Spec
04 Dec 2011   #16
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
That's not really an option with a laptop vixen.
Very true, old age is catching up with me fast!

Selective deafness first, now the eyesight is fading so thanks for putting me right.
My System SpecsSystem Spec
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 Help please! I'm getting BSOD in my brand new HP pavilion dv6.




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