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Windows 7: BSOD on large USB data transfers


17 Nov 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD on large USB data transfers

Second try at having someone help me with a recurrent BSOD. The last time I just formatted the drive and reinstalled Win 7.
This problem has been happening to me ever since I bought the laptop:
I get BSODs transfering large amounts of USB data (10 GB or more), sometimes it's just when I connect my usb mouse and I have a usb hard drive attached, but I've stopped using usb disks because of that. This happened since I bought the laptop, and the motherboard has since been changed (unrelated issue, I think - wouldn't turn on), and the OS reinstalled multiple times. It's also an issue with ubuntu (system hangs), although in linux it happens less often. It happens before updating the OS, as well as after updating it with SP1.

Specs:
Toshiba L650-1EQ (specs)
Windows 7 x64

The laptop is one year old.



Attachment 184062

Attachment 184065



I would really, really appreciate some help.

Thanks.


My System SpecsSystem Spec
.

18 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Karbono View Post
Second try at having someone help me with a recurrent BSOD. The last time I just formatted the drive and reinstalled Win 7.
This problem has been happening to me ever since I bought the laptop:
I get BSODs transfering large amounts of USB data (10 GB or more), sometimes it's just when I connect my usb mouse and I have a usb hard drive attached, but I've stopped using usb disks because of that. This happened since I bought the laptop, and the motherboard has since been changed (unrelated issue, I think - wouldn't turn on), and the OS reinstalled multiple times. It's also an issue with ubuntu (system hangs), although in linux it happens less often. It happens before updating the OS, as well as after updating it with SP1.

Specs:
Toshiba L650-1EQ (specs)
Windows 7 x64

The laptop is one year old.



Attachment 184062

Attachment 184065



I would really, really appreciate some help.

Thanks.

Ok with only one DMP it is virtually impossible to define which driver caused this but it is caused by


INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error occured while preparing the hibernate file.

To find which driver it is please run driver verifier


***-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
18 Nov 2011   #3

Windows 7 Home Premium 64bit
 
 

I'm setting things up so I can try that.

There were more dumps regarding BSODs on USB transfers on my other topic, but someone deleted it. They were mixed with the BSODs from the software issue, so maybe they weren't that useful...
There were a couple different messages on the BSODs, the most common of which is KERNEL_DATA_INPAGE_ERROR.

Question: Does "The power policy manager experienced a fatal error occured while preparing the hibernate file." mean that if I disable hibernation the problem should go away?
My System SpecsSystem Spec
.


18 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Karbono View Post
I'm setting things up so I can try that.

There were more dumps regarding BSODs on USB transfers on my other topic, but someone deleted it. They were mixed with the BSODs from the software issue, so maybe they weren't that useful...
There were a couple different messages on the BSODs, the most common of which is KERNEL_DATA_INPAGE_ERROR.

Question: Does "The power policy manager experienced a fatal error occured while preparing the hibernate file." mean that if I disable hibernation the problem should go away?
It may very well stop it
My System SpecsSystem Spec
18 Nov 2011   #5

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post

It may very well stop it
That's disconcerting...

Even with different disks, with and without updates, etc...? perhaps there are more reasons than one... I'm testing this asap.
My System SpecsSystem Spec
18 Nov 2011   #6

Windows 7 Home Premium 64bit
 
 

Yesterday I went to device manager and disabled "allow windows to turn off this device to save energy" in everything USB related. I meant to test data transfer with that option off. Instead, today I re-enabled it to test with the driver verifier thingie. I left the laptop transferring data the whole afternoon and nothing happened. I thought I might have to reboot to confirm the energy settings on the USB devices, so I did. I got BSODs right when windows started loading. I tried normal boot 3 times and then I went in safety mode to disable driver verifier. I posting the new dumps.

I hope there's enough there to help me put an end to this

Attachment 184283
My System SpecsSystem Spec
18 Nov 2011   #7

Windows 7 Home Premium 64bit
 
 

And thank you for your help!
My System SpecsSystem Spec
18 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Karbono View Post
Yesterday I went to device manager and disabled "allow windows to turn off this device to save energy" in everything USB related. I meant to test data transfer with that option off. Instead, today I re-enabled it to test with the driver verifier thingie. I left the laptop transferring data the whole afternoon and nothing happened. I thought I might have to reboot to confirm the energy settings on the USB devices, so I did. I got BSODs right when windows started loading. I tried normal boot 3 times and then I went in safety mode to disable driver verifier. I posting the new dumps.

I hope there's enough there to help me put an end to this

Attachment 184283

My pleasure and it is the same DMP file as the original one you uploaded.
My System SpecsSystem Spec
18 Nov 2011   #9

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post


My pleasure and it is the same DMP file as the original one you uploaded.

I was afraid of that. All the files are new, but the dmp file is yesterday's. What should I do? There's only one file in C:\Windows\Minidump
My System SpecsSystem Spec
18 Nov 2011   #10

Windows 7 Home Premium 64bit
 
 

Just had another BSOD. I wasn't running driver verifier. It still hasn't created another dmp file.


Attachment 184321

This one is the most common message I get on BSODs derived from data transfers via usb.


Shouldn't these options be set to generate the "mini dump"?

Attachment 184324

I see a MEMORY.DMP that was generated upon the crash, but it's 476 MB large.

------------------

http://www.2shared.com/file/MqqCcoqG/MEMORY.html?
Here's the large dump file. I hope it's useful enough.
My System SpecsSystem Spec
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 BSOD on large USB data transfers




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