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Windows 7: BlueScreen

18 Nov 2011   #1
demarkus

window 7 home prem 64bit
 
 
BlueScreen

Hi ya:

I have a problem - recently my computer is getting BSODs very often. Actually this is maybe from a day or two. it was only happening when i watching videos, but today also during work with my browser.

So here's the text from the latest recovery from unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80051FD4E0
BCP2: FFFFF88003C2DCB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111911-14843-01.dmp
C:\Users\Nathan\AppData\Local\Temp\WER-42531-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
18 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by demarkus View Post
Hi ya:

I have a problem - recently my computer is getting BSODs very often. Actually this is maybe from a day or two. it was only happening when i watching videos, but today also during work with my browser.

So here's the text from the latest recovery from unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80051FD4E0
BCP2: FFFFF88003C2DCB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111911-14843-01.dmp
C:\Users\Nathan\AppData\Local\Temp\WER-42531-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Is video related but we need the DMP files


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
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 BlueScreen




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