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Windows 7: BSOD on customers machine, every twenty minutes of startup

19 Nov 2011   #1

windos 7 ultimate
 
 
BSOD on customers machine, every twenty minutes of startup

hi i cant give too much detail as im not sure myself. i think he has windows 7 ultimate and BSOD happens every twenty minutes or so. My guess is the drive for the wireless but i cant install the debugging tools and just wondered if someone could take a look for me.
bsod is system_service_exception

My System SpecsSystem Spec
.

19 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by garinder View Post
hi i cant give too much detail as im not sure myself. i think he has windows 7 ultimate and BSOD happens every twenty minutes or so. My guess is the drive for the wireless but i cant install the debugging tools and just wondered if someone could take a look for me.


This crash were caused by memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Please run the update readiness tool and then update to SP-1



Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh


My System SpecsSystem Spec
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 BSOD on customers machine, every twenty minutes of startup





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