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Windows 7: BSOD after trying to uninstall PerfectDisk 12


20 Nov 2011   #1

Windows 7 Home Premium 64 bit
 
 
BSOD after trying to uninstall PerfectDisk 12

Windows 7 Home Premium x64
Re-installed about 2 years ago
OEM

After trying to uninstall PerfectDisk 12, constantly BSODing, and booting into safe mode I received the following:
_________________________________________________________
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: be
BCP1: FFFFF880063CB5E8
BCP2: 000000014FA6F121
BCP3: FFFFF880031FB450
BCP4: 000000000000000A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111911-26270-01.dmp
C:\Users\Dell\AppData\Local\Temp\WER-44210-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
___________________________________________________________________


********* AFTER TRYING TO RUN "perfmon /report" ******************
Error:

An error occured while attempting to generate the report.


The system cannot find the path specified.

My System SpecsSystem Spec
.

20 Nov 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

No DMP files included in upload please try this method.

> First make sure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.


> We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

Upload the contents of your "\Windows\Minidump" folder.

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

My System SpecsSystem Spec
20 Nov 2011   #3

Windows 7 Home Premium 64 bit
 
 
Upload after changes

Zip file after enabling minidumps
My System SpecsSystem Spec
.


21 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rus1 View Post
Zip file after enabling minidumps
The two enclosed DMP's both point to OS files. Since you have updated to SP-1 please run a system file check to verify and repair the files

Run a system file check to verify and repair your system files.

To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before successful


Read here for more information
SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.




ALSO Please run driver verifier to find which driver is the underlying cause.


Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
Quote:


In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .


Then, here's the procedure:

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything
EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers
NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and
wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.

If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.





Please remove and replace your Avast with Microsoft Security Essentials



http://files.avast.com/files/eng/aswclear5.exe


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 BSOD after trying to uninstall PerfectDisk 12




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