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Windows 7: Computer won't shut down, screen just turns off.

21 Nov 2011   #11
jay76

windows 7 64 Bit
 
 

I think you need to go back to the tech shop and explain the problems you are having since getting this back from them


My System SpecsSystem Spec
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21 Nov 2011   #12
HammerHead

win 7 X64 Ultimate SP1
 
 
Stubborn Problem

It will just take some time to find it.

This problem can have many root causes. It takes some work to discover exactly what the cause is.
Prior to a shutdown call up task manager and see what is running. Make sure there is no apps running. I would also check processes tab and look them over,
If you see something that is running that you question kill the process and try a shut down.
Boot in to safe mode and see if the rig will shut down from there. If it will shutdown from safe mode. You should be able to find the culprit.
Since the computer hasn't always been like this try to remember when it changed and what changes you made prior to the shutdown problem.
Click start --> run and type shutdown -f -s -t 0 (last character is zero)
See if that shuts it down. Some of these steps should sooner or later yield a clue to what the problem is.
I don't know if you have ever used msconfig.exe but you may need to learn.
Type msconfig.exe in the start search box and when it comes up you will see that you can control what starts on a boot. On the start up tab you un check things to keep them from starting. Do a few at a time and you may find the problem.

Go to this link and read it for ideas. It is written for XP but will apply to Win 7 in most ways.

Advanced troubleshooting for shutdown problems in Windows XP
My System SpecsSystem Spec
21 Nov 2011   #13
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

took a look at the XP troubleshoot page, none of the problems on there were what's going on with me. if it helps, i actually recorded the shutdown process. sorry for the small frame and the messy desktop and the wobbles. I don't think a screen capture would really work that well for shutting down. also, the light source to the right is my second monitor
My System SpecsSystem Spec
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22 Nov 2011   #14
HammerHead

win 7 X64 Ultimate SP1
 
 
Win 7

It appears to me Win is shutting down. That means there is a harware glitch some where.
Did You try this to see what happens? Click start --> run and type shutdown -f -s -t 0 (last character is zero)
My System SpecsSystem Spec
22 Nov 2011   #15
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

tried. didn't work. even waited through a show and a half, LEDs stayed on.
My System SpecsSystem Spec
28 Nov 2011   #16
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

Shutdown works in safe mode, going to cross-check services and processes in safe vs normal modes when i have some time.
My System SpecsSystem Spec
19 Dec 2011   #17
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

Alright I have a screenshot of my task manager from startup, and a hijackthis. Anything look iffy? Kaspersky and Malwarebytes can't find anything wrong.
My System SpecsSystem Spec
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 Computer won't shut down, screen just turns off.




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