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Windows 7: BSODs every day ntoskrnl.exe -> BTHUSB.sys IRQL_NOT_LESS_OR_EQUAL 0x00

20 Nov 2011   #1
subt13

Win 7 Ultimate x64
 
 
BSODs every day ntoskrnl.exe -> BTHUSB.sys IRQL_NOT_LESS_OR_EQUAL 0x00

I bought a new ASUS G74S laptop a few months ago and have been putting up with about a BSOD per day on average. I'm finally getting off my lazy *** to investigate. Even though it would BSOD it would never create a mini-dump file. I am able to use verifier.exe to recreate the BSOD and the minidump file. I selected all drivers except the Microsoft Corporation drivers. Usually my machine boots up in around 5 seconds (primary drive is Vertex 3 SSD). With driver verifier running it took about 5 minutes showing the windows 7 logo and then it BSOD. This time it created a mini-dump file, which I have attached. Please help! Thank you so much!

I tried to create a perfmon report, but it keeps timing out, so I never get the report.

Also, I attached the results of a bluescreenviewer.

Win 7 SP1 x64 Ultimate Full Retail. - the original installed OS on the system? Win 7 Home Premium - What is the age of system (hardware)? 3 months - What is the age of OS installation? 3 months, reformatted entire machine once I got it and put retail OS on.





My System SpecsSystem Spec
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20 Nov 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

Update the software\driver for Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver)


Realtek



If you have any Bluetooth device connected unplug it and also uninstall the Bluetooth software\driver.


Finish and post back.
My System SpecsSystem Spec
20 Nov 2011   #3
subt13

Win 7 Ultimate x64
 
 

OK. I updated the HD audio driver. I also removed any bluetooth software. I also went into device manager and uninstalled all bluetooth related devices. The one issue I had, was that I wasn't allowed to remove intel proset wireless software for bluetooth technology. I attached screenshot. I wonder if this is really installed, however.
My System SpecsSystem Spec
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20 Nov 2011   #4
eaglejoe25

Windows 7 Home Premium 64 Bit
 
 

I have the same problem as well, I just got the laptop, and seems like the BSOD is very random.
My System SpecsSystem Spec
21 Nov 2011   #5
yowanvista

Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by subt13 View Post
OK. I updated the HD audio driver. I also removed any bluetooth software. I also went into device manager and uninstalled all bluetooth related devices. The one issue I had, was that I wasn't allowed to remove intel proset wireless software for bluetooth technology. I attached screenshot. I wonder if this is really installed, however.
Try to reinstall the driver in Safemode
My System SpecsSystem Spec
22 Nov 2011   #6
eaglejoe25

Windows 7 Home Premium 64 Bit
 
 

I called Asus last nite, they said to do a system recovery. I did and the problem didnt go away. I called them back, and they said it's most likely a hardware problem. so I'm going to return my laptop and get a new one.
My System SpecsSystem Spec
22 Nov 2011   #7
subt13

Win 7 Ultimate x64
 
 

I haven't had a BSOD since I updated the sound driver, and uninstalled all bluetooth devices. I still have my fingers crossed that the problem is fixed.
My System SpecsSystem Spec
22 Nov 2011   #8
eaglejoe25

Windows 7 Home Premium 64 Bit
 
 

how did you update the sound driver?
My System SpecsSystem Spec
22 Nov 2011   #9
subt13

Win 7 Ultimate x64
 
 

Realtek -> High Definition Audio Codecs (Software) -> 64bits Vista, Windows7 Driver only (Executable file) -> pick one of the mirrors to the site to download it. Then just install it.
My System SpecsSystem Spec
23 Nov 2011   #10
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by subt13 View Post
I haven't had a BSOD since I updated the sound driver, and uninstalled all bluetooth devices. I still have my fingers crossed that the problem is fixed.
Give it time,(1-2 days maybe)work\play as usual and post back with news.
My System SpecsSystem Spec
Reply

 BSODs every day ntoskrnl.exe -> BTHUSB.sys IRQL_NOT_LESS_OR_EQUAL 0x00




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